Resolved after 3 hours 1 minute, affecting Verify, on February 17, 2026.
We are back up and running! We are pleased to report that the issue affecting ID&V decisions has been resolved. Our app is now operating normally. Thank you for your patience and support during this time. If you experience any further issues, please do not hesitate to reach out to our support team at [email protected] "[email protected]": mailto:[email protected].
Affected components
Update timeline
- investigating Feb 17, 2026, 06:45 PM UTC
We are currently experiencing delayed decisions for ID&V within our app. Our team is investigating this as a high priority, and we're working to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and thank you for your patience. Stay tuned for updates.
- identified Feb 17, 2026, 08:00 PM UTC
Our team has identified the cause of the delayed ID&V decisions. We are actively working on implementing a fix to resolve the issue. We will update you on further progress in 1 hour. Thank you for your continued patience and understanding.
- monitoring Feb 17, 2026, 08:52 PM UTC
We are actively working on a fix. Our engineers have developed a solution, which is being tested internally. We are monitoring the system at the moment and will provide an update in 1 hour. Please bear with us as we work to restore normal service. Your patience is greatly appreciated.
- resolved Feb 17, 2026, 09:46 PM UTC
We are back up and running! We are pleased to report that the issue affecting ID&V decisions has been resolved. Our app is now operating normally. Thank you for your patience and support during this time. If you experience any further issues, please do not hesitate to reach out to our support team at [email protected] "[email protected]": mailto:[email protected].
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