Resolved after 1 hour 39 minutes, affecting API, on August 13, 2026.
We are back up and running! We are pleased to report that API performance degradation has been resolved. Our app is now operating normally. We deployed a code change that slowed down coercion on error handling, which then caused other API requests to slow down. We deployed a fix at 16:00 BST and confirmed the issue was resolved. Thank you for your patience and support during this time. If you experience any further issues, please do not hesitate to reach out to our support team at [email protected] "[email protected]": mailto:[email protected].
Affected components
Update timeline
- investigating Aug 13, 2026, 02:17 PM UTC
We are currently experiencing performance degradation for some API requests. Our team is investigating this as a high priority, and we're working to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and thank you for your patience. Stay tuned for updates.
- resolved Aug 13, 2026, 03:56 PM UTC
We are back up and running! We are pleased to report that API performance degradation has been resolved. Our app is now operating normally. We deployed a code change that slowed down coercion on error handling, which then caused other API requests to slow down. We deployed a fix at 16:00 BST and confirmed the issue was resolved. Thank you for your patience and support during this time. If you experience any further issues, please do not hesitate to reach out to our support team at [email protected] "[email protected]": mailto:[email protected].
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