Resolved after 1 hour 1 minute, affecting Single Sign On and Tax Service and 1 more, on July 20, 2026.
This incident has been resolved and service is now fully restored. We have implemented a change to prevent recurrence of this type of issue.
Affected components
Single Sign OnTax ServiceEmployee ServicesYear End FormsPayroll
Update timeline
- investigating Jul 20, 2026, 01:16 PM UTC
We've identified an issue affecting multiple services and products. We are actively investigating the cause and solution. Users may experience intermittent slowness.
- monitoring Jul 20, 2026, 01:38 PM UTC
Site performance has recovered. We are actively monitoring to confirm full resolution.
- resolved Jul 20, 2026, 02:17 PM UTC
This incident has been resolved and service is now fully restored. We have implemented a change to prevent recurrence of this type of issue.
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