Resolved after 15 hours 43 minutes, affecting Year End Forms, on January 30, 2025.
This incident has been resolved. The root cause was identified as an issue with the Microsoft software operating the data hosting layer, which caused a data cluster to restart unexpectedly. We appreciate your patience and understanding during this time.
Affected components
Update timeline
- investigating Jan 30, 2025, 09:00 PM UTC
A subset of our Year End Forms services is currently experiencing downtime. Our IT team is diligently working to restore these services. We apologize for this inconvenience.
- identified Jan 30, 2025, 09:48 PM UTC
Restoration of services is underway. This process can take up to two hours. Again, we apologize for this inconvenience and appreciate your patience.
- identified Jan 30, 2025, 10:36 PM UTC
We are still experiencing an outage on one of our ten Year-End Forms hosting clusters. While the majority of customers remain fully operational, those on this affected cluster are unable to access Year-End Forms. We understand the urgency of restoring service and are working diligently on recovery. We will continue to provide updates here.
- monitoring Jan 31, 2025, 12:05 AM UTC
All Year-End Forms hosting clusters have been restored and services are fully operational. Our team will continue to monitor to ensure system stability.
- resolved Jan 31, 2025, 12:44 PM UTC
This incident has been resolved. The root cause was identified as an issue with the Microsoft software operating the data hosting layer, which caused a data cluster to restart unexpectedly. We appreciate your patience and understanding during this time.
Your product runs on more than Greenshades
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services