Greenshades incident

Intermittent Service Degradation

Resolved after 1 day 6 hours, affecting Employee Services, on September 11, 2026.

resolved Sep 13, 2026, 12:11 AM UTC

The loading issue affecting Greenshades Benefits and Time Off has been fixed, and the affected systems are now operating normally. Thanks for your patience.

Started
Sep 11, 2026, 05:40 PM UTC
Resolved
Sep 13, 2026, 12:11 AM UTC
Duration
1d 6h
Detected by Pingoru
Sep 11, 2026, 05:40 PM UTC

Affected components

Employee Services

Update timeline

  1. investigating Sep 11, 2026, 05:40 PM UTC

    We are currently investigating loading failures affecting some users on Greenshades Benefits and Time Off. Our team is looking into this now, and we'll share an update here as soon as we have more information.

  2. identified Sep 11, 2026, 06:00 PM UTC

    We have identified the issue affecting some users on Greenshades Benefits and Time Off with loading failures. Our team is working on a resolution to this now, and we'll share an update here as soon as we have more information.

  3. resolved Sep 13, 2026, 12:11 AM UTC

    The loading issue affecting Greenshades Benefits and Time Off has been fixed, and the affected systems are now operating normally. Thanks for your patience.

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