Granicus incident
Granicus Issue Notification: Issue affecting Swagit SoundSearch
Resolved after 4 hours 17 minutes, affecting Swagit, on August 20, 2026.
Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance.
Affected components
Update timeline
- investigating Aug 20, 2026, 09:17 PM UTC
We are investigating an issue affecting the Operations Cloud Swagit SoundSearch Transcript feature. New meeting recordings are not generating transcripts as expected. Our engineering teams are actively engaged and working to identify the cause and restore service. We will continue to provide updates as more information becomes available.
- resolved Aug 21, 2026, 01:34 AM UTC
Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance.
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