Granicus Outage History

Granicus had 97 outages in the last 2 years totaling 166h 11m of downtime, averaging 4 incidents per month.

There were 97 Granicus outages since January 15, 2026 totaling 166h 11m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.granicusops.com

Major October 20, 2026

Granicus Issue Notification: govMeetings Peak

Detected by Pingoru: Oct 20, 2026, 08:58 PM UTC
Resolved: Oct 21, 2026, 01:26 AM UTC
Duration: 4h 27m

Affected: Peak

Timeline · 4 updates

investigating Oct 20, 2026, 08:58 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
investigating Oct 20, 2026, 09:53 PM UTC

We are aware of an issue causing intermittent server errors when accessing Agenda PE after login. The issue does not affect all users or requests and may occur sporadically. Our teams are actively investigating and working toward a resolution. We will continue to share updates as they become available.
monitoring Oct 20, 2026, 10:22 PM UTC

We identified and restarted a backend service that was causing intermittent errors when accessing Agenda PE after login. Service is restored and functioning normally. We will continue to monitor. If you have any questions, please contact Support. Thank you for your understanding.
resolved Oct 21, 2026, 01:26 AM UTC

The incident has been resolved. If you require further assistance, please contact Granicus Support.

Read the full incident report →

Notice October 19, 2026

Simpleview Europe DMS – Service Availability Issue

Detected by Pingoru: Oct 19, 2026, 12:17 PM UTC
Resolved: Oct 19, 2026, 12:41 PM UTC
Duration: 24m

Timeline · 2 updates

investigating Oct 19, 2026, 12:17 PM UTC

1310 GMT Granicus Engineering teams are investigating an issue affecting the Simpleview Europe DMS service. We apologise for any inconvenience and will provide further updates as the investigation progresses.
resolved Oct 19, 2026, 12:41 PM UTC

1340 GMT The issue affecting the Simpleview Europe DMS service has been resolved and normal service has been restored. Granicus Engineering teams identified and addressed the issue. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Major October 16, 2026

Granicus Issue Notification: govService GovQA

Detected by Pingoru: Oct 16, 2026, 06:39 PM UTC
Resolved: Oct 16, 2026, 06:57 PM UTC
Duration: 17m

Affected: GovQA

Timeline · 3 updates

investigating Oct 16, 2026, 06:39 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
resolved Oct 16, 2026, 06:57 PM UTC

Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
resolved Oct 16, 2026, 06:57 PM UTC

Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Critical October 15, 2026

Granicus Issue Notification: govAccess Vision

Detected by Pingoru: Oct 15, 2026, 02:59 PM UTC
Resolved: Oct 15, 2026, 09:31 PM UTC
Duration: 6h 32m

Affected: Vision CMS

Timeline · 5 updates

investigating Oct 15, 2026, 02:59 PM UTC

We are investigating an issue impacting multiple govAccess Vision websites. Users may experience site unavailability or intermittent access issues. Our engineering teams have identified elevated traffic activity affecting site performance and are actively implementing mitigation measures to restore service. We are working to reduce the impact and restore affected sites as quickly as possible. The next update will be provided as more information becomes available. Thank you, Granicus Customer Support
investigating Oct 15, 2026, 02:59 PM UTC

We are continuing to investigate this issue.
monitoring Oct 15, 2026, 03:29 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 15, 2026, 03:29 PM UTC

We have identified the cause of the issue impacting multiple govAccess Vision websites and have implemented mitigation measures to reduce the elevated traffic affecting site performance. Service recovery has been observed across affected websites, and our engineering teams are actively monitoring the environment to ensure continued stability. Some users may have experienced site unavailability or intermittent access issues during the event. We will continue to monitor performance closely and provide additional updates as necessary.
resolved Oct 15, 2026, 09:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 12, 2026

Granicus Issue Notification: Simpleview CRM

Detected by Pingoru: Oct 12, 2026, 06:02 PM UTC
Resolved: Oct 12, 2026, 10:02 PM UTC
Duration: 4h

Affected: CRM Extranet

Timeline · 3 updates

investigating Oct 12, 2026, 06:02 PM UTC

We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.
monitoring Oct 12, 2026, 06:30 PM UTC

We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.
resolved Oct 12, 2026, 10:02 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 9, 2026

Granicus Issue Notification: Vision CMS Intermittent Page Load Issue

Detected by Pingoru: Oct 09, 2026, 12:31 AM UTC
Resolved: Oct 09, 2026, 01:19 AM UTC
Duration: 47m

Affected: Vision CMS

Timeline · 2 updates

investigating Oct 09, 2026, 12:31 AM UTC

We are aware of an issue affecting access to a small subset of Vision websites. Customers may see intermittent errors or pages that do not load as expected. Our team is actively investigating and working to restore normal service. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.
resolved Oct 09, 2026, 01:19 AM UTC

This incident has been resolved.

Read the full incident report →

Notice October 7, 2026

Granicus Issue Notification: Status Page https://status.granicus.com - Access Issues

Detected by Pingoru: Oct 07, 2026, 04:14 PM UTC
Resolved: Oct 08, 2026, 02:05 PM UTC
Duration: 21h 51m

Timeline · 3 updates

monitoring Oct 07, 2026, 04:14 PM UTC

Earlier today, customers may have been unable to access the Granicus Status page (https://status.granicus.com). This issue was limited to the Status page platform and did not reflect an outage of other Granicus products or services. The issue has been resolved, and the Status page is available again. We recommend refreshing your browser if you continue to experience difficulty loading the page. We are working to reinstate notification subscriptions. If you previously subscribed to Status page notifications and are no longer receiving updates, please re-subscribe using the Subscribe option on the Status page. We apologize for any inconvenience and thank you for your patience. Thank you, Granicus Customer Support
monitoring Oct 07, 2026, 05:24 PM UTC

Earlier today, some customers may have been temporarily unable to access the Granicus Status page. As part of that incident, some subscribers may have received an email confirming they were unsubscribed from Status page notifications. The Status page is available again, and we are working to reinstate notification subscriptions as quickly as possible. You will shortly receive an email asking you to confirm your subscription. This is a legitimate Granicus Status page message — please click the confirmation link to complete your subscription. However if you prefer, you may manually re-subscribe using the Subscribe option on the Status page. We apologize for any inconvenience and thank you for your patience. Thank you, Granicus Customer Support
resolved Oct 08, 2026, 02:05 PM UTC

Granicus teams have fully resolved the issue impacting Status Page https://status.granicus.com. Status Page notification subscriptions have now all been re-instated. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Major October 2, 2026

Granicus Issue Notification: govService SIMA

Detected by Pingoru: Oct 02, 2026, 06:40 PM UTC
Resolved: Oct 02, 2026, 07:10 PM UTC
Duration: 30m

Affected: SIMA

Timeline · 2 updates

investigating Oct 02, 2026, 06:40 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SIMA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
resolved Oct 02, 2026, 07:10 PM UTC

Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Minor October 1, 2026

Incomplete recent content on some OpenCities (US) websites

Detected by Pingoru: Oct 01, 2026, 06:25 PM UTC
Resolved: Oct 01, 2026, 07:01 PM UTC
Duration: 36m

Affected: OpenCities

Timeline · 2 updates

identified Oct 01, 2026, 06:25 PM UTC

Granicus Engineering has identified an issue affecting some OpenCities (govAccess) websites in the United States. Customers may notice that recently published content — such as news items, events, or other updates that normally appear on site pages — is not reflecting the latest information. Sites remain available, and we are actively implementing fixes to restore full content accuracy. We apologize for the inconvenience and appreciate your patience while we complete this work. We will provide another update as soon as the issue is resolved.
resolved Oct 01, 2026, 07:01 PM UTC

Granicus Engineering has completed remediation for the issue affecting some OpenCities (govAccess) websites in the United States. Recently published content — including news items, events, and other updates — should now display correctly. We apologize for any inconvenience this may have caused and thank you for your patience.

Read the full incident report →

Notice September 30, 2026

Granicus Issue Notification: GXI E - Analytics and message engagement data not updating

Detected by Pingoru: Sep 30, 2026, 09:39 AM UTC
Resolved: Oct 02, 2026, 08:09 PM UTC
Duration: 2d 10h

Timeline · 6 updates

Read the full incident report →

Major September 29, 2026

Granicus Issue Notification: govMeetings OneMeeting PrimeGov

Detected by Pingoru: Sep 29, 2026, 04:29 PM UTC
Resolved: Sep 29, 2026, 04:54 PM UTC
Duration: 24m

Affected: OneMeeting PrimeGov

Timeline · 1 update

investigating Sep 29, 2026, 04:30 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings OneMeeting PrimeGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Read the full incident report →

Major September 28, 2026

Granicus Issue Notification: govService SmartGov

Detected by Pingoru: Sep 28, 2026, 06:55 PM UTC
Resolved: Sep 28, 2026, 08:13 PM UTC
Duration: 1h 18m

Affected: SmartGov

Timeline · 3 updates

investigating Sep 28, 2026, 06:55 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
resolved Sep 28, 2026, 08:13 PM UTC

Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
resolved Sep 28, 2026, 08:13 PM UTC

Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Minor September 28, 2026

Granicus Issue Notification: Simpleview CRM EIC Integration

Detected by Pingoru: Sep 28, 2026, 05:15 PM UTC
Resolved: Sep 28, 2026, 10:11 PM UTC
Duration: 4h 55m

Affected: CRM

Timeline · 2 updates

investigating Sep 28, 2026, 05:15 PM UTC

We are investigating an issue impacting the EIC Integration within the Simpleview CRM. Affected users may be unable to create or update EIC calculations because the required Location field is not populating with available values. Our engineering team is actively investigating the issue and is working with the integration provider to determine the cause and restore normal functionality.
resolved Sep 28, 2026, 10:11 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 28, 2026

Granicus Issue Notification: govService Openforms

Detected by Pingoru: Sep 28, 2026, 01:37 AM UTC
Resolved: Sep 28, 2026, 01:54 AM UTC
Duration: 17m

Affected: OpenForms

Timeline · 1 update

investigating Sep 28, 2026, 01:37 AM UTC

Granicus Engineering teams are currently investigating an issue impacting govService Openforms. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService Openforms Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Read the full incident report →

Minor September 25, 2026

govMeetings Peak - Peak Packet Generation Delays

Detected by Pingoru: Sep 25, 2026, 03:59 PM UTC
Resolved: Sep 25, 2026, 10:18 PM UTC
Duration: 6h 19m

Affected: Peak

Timeline · 3 updates

investigating Sep 25, 2026, 03:59 PM UTC

We are currently investigating an issue impacting packet generation within Peak. Customers may experience delays while generating packets. Some packet generation requests may take longer than usual to complete during this time. We recommend allowing additional time for processing before retrying a request. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience while we work toward resolution.
identified Sep 25, 2026, 04:19 PM UTC

We have identified the cause of the issue impacting packet generation within Peak and are actively implementing a fix. Packet generation requests may continue to experience delays while remediation efforts are underway. The queued requests are expected to clear gradually as the fix is applied and processing returns to normal. We recommend allowing additional time for existing packet generation requests to complete and do not retry. We apologise for any inconvenience this may cause and appreciate your patience. We will provide a further update once service has returned to normal operations.
resolved Sep 25, 2026, 10:18 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 25, 2026

govAccess Vision Website Availability Issues

Detected by Pingoru: Sep 25, 2026, 11:46 AM UTC
Resolved: Sep 25, 2026, 11:59 AM UTC
Duration: 12m

Affected: Vision CMS

Timeline · 2 updates

investigating Sep 25, 2026, 11:46 AM UTC

We are currently investigating an issue affecting the availability of some govAccess Vision websites. Our Engineering team is actively working to identify the cause and restore service as quickly as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
resolved Sep 25, 2026, 11:59 AM UTC

The issue affecting the availability of some websites has been resolved, and services have been restored. Our engineering team has confirmed recovery and will continue to monitor the environment to ensure ongoing stability. We sincerely apologise for the disruption and appreciate your patience while we worked to restore service.

Read the full incident report →

Major September 18, 2026

GovAccess OpenCities - Intermittent Availability Issues Impacting Some Websites

Detected by Pingoru: Sep 18, 2026, 12:03 PM UTC
Resolved: Sep 18, 2026, 04:27 PM UTC
Duration: 4h 24m

Affected: OpenCities

Timeline · 3 updates

investigating Sep 18, 2026, 12:03 PM UTC

Granicus Engineering is currently investigating an issue impacting availability for a subset of govAccess OpenCities customer websites in the United States. Affected sites may experience intermittent unavailability or flapping (brief periods of downtime followed by recovery). We are actively working to identify the cause and restore stable service as quickly as possible. We apologize for any disruption this may cause and appreciate your patience while we investigate. We will provide an update as soon as additional information is available.
monitoring Sep 18, 2026, 12:36 PM UTC

Service for affected govAccess OpenCities customer websites in the United States has stabilized, and sites are currently performing normally. Our Engineering team continues to actively monitoring the platform to help ensure continued stability. We apologize for any earlier disruption and appreciate your patience. We will provide a further update once our investigation is complete.
resolved Sep 18, 2026, 04:27 PM UTC

Availability for impacted govAccess OpenCities US websites has been restored. Sites are currently performing normally, and no further intermittent outages are being observed. We apologize for the earlier disruption and thank you for your patience. Our Engineering team continues to review the incident to help prevent recurrence.

Read the full incident report →

Major September 16, 2026

Granicus Issue Notification: govDelivery Communications Cloud-Communications Cloud 2FA Voice Authentication Issues

Detected by Pingoru: Sep 16, 2026, 04:53 PM UTC
Resolved: Sep 17, 2026, 01:31 AM UTC
Duration: 8h 38m

Affected: Communications Cloud

Timeline · 4 updates

investigating Sep 16, 2026, 04:53 PM UTC

We are currently investigating an issue affecting customers who use voice-call based two-factor authentication (2FA) within Communications Cloud. Impacted users may not receive their authentication phone call and could be unable to complete the login process. At this time, the issue appears to be limited to voice-call authentication. Users who authenticate using SMS-based 2FA are not expected to be impacted. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.
investigating Sep 16, 2026, 04:54 PM UTC

We are currently investigating an issue affecting voice call delivery within Communications Cloud. Customers may experience delays or failures when receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice notification services. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. Impact: Some customers may experience delayed or failed voice call delivery, which may affect voice-based authentication and other voice communication workflows.
monitoring Sep 16, 2026, 07:34 PM UTC

The issue affecting Communications Cloud voice-call delivery has been resolved. Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored. Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident. We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
resolved Sep 17, 2026, 01:31 AM UTC

This incident has been resolved.

Read the full incident report →

Minor September 11, 2026

Delays in Simpleview CRM Automated Processing

Detected by Pingoru: Sep 11, 2026, 03:02 PM UTC
Resolved: Sep 11, 2026, 03:53 PM UTC
Duration: 51m

Affected: CRM

Timeline · 2 updates

investigating Sep 11, 2026, 03:02 PM UTC

Granicus Engineering is investigating an issue affecting certain Simpleview CRM background processing services. Customers may experience delays with Act-On list synchronizations, Cvent RFP synchronizations, scheduled reports, and other automated CRM processing activities. CRM access and core user functionality may continue to operate normally; however, some data updates and automated workflows may not process as expected during this period. Our engineering teams are actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.
resolved Sep 11, 2026, 03:53 PM UTC

Granicus Engineering has restored the affected Simpleview CRM services, and automated processing functions are operating normally. Customers may have experienced delays with integration related synchronizations, scheduled reports, and other automated CRM processing activities during the incident. Service has been restored, and engineering teams continue to monitor the environment to ensure stability. We appreciate your patience while our teams worked to resolve this issue.

Read the full incident report →

Major September 9, 2026

Granicus Issue Notification: Simpleview CRM Service Disruption

Detected by Pingoru: Sep 09, 2026, 12:40 PM UTC
Resolved: Sep 09, 2026, 03:55 PM UTC
Duration: 3h 14m

Affected: CRM

Timeline · 4 updates

investigating Sep 09, 2026, 12:40 PM UTC

We are currently investigating an issue impacting service for Simpleview CRMs and integrations. Service is unavailable for a subset of CRM clients. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
identified Sep 09, 2026, 01:16 PM UTC

Granicus Engineering has implemented a workaround that restores login functionality for affected Simpleview CRM customers. Users should now be able to successfully access their CRM environments; however, an underlying Economic Impact Calculator services remain unavailable and EIC-related functionality continues to be impacted. Our teams are actively working with the appropriate stakeholders to investigate the remaining EIC integration issue. We apologize for the disruption and appreciate your patience as we continue our efforts to fully restore service.
identified Sep 09, 2026, 01:56 PM UTC

Login access to Simpleview CRM remains available. Economic Impact Calculator (EIC) functionality is still unavailable. We are actively working with our provider to restore EIC services. We do not yet have an estimated time for full restoration and will provide another update within the next two hours, or sooner if additional information becomes available. We apologize for the continued disruption and appreciate your patience.
resolved Sep 09, 2026, 03:55 PM UTC

Simpleview CRM login and Economic Impact Calculator (EIC) functionality have been restored. Customers should now be able to access their CRM environments and use EIC-related features normally. We apologize for the disruption and appreciate your patience while service was restored.

Read the full incident report →

Major September 7, 2026

Granicus Issue Notification: govMeetings IQM2

Detected by Pingoru: Sep 07, 2026, 12:35 PM UTC
Resolved: Sep 07, 2026, 03:35 PM UTC
Duration: 3h

Affected: IQM2

Timeline · 5 updates

investigating Sep 07, 2026, 12:35 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
identified Sep 07, 2026, 12:59 PM UTC

Granicus Engineering teams have identified the issue impacting govMeetings IQM2 and are actively working on remediation efforts. Service restoration activities are in progress, and our teams continue to treat this with the highest priority. Further updates will be provided as soon as more information becomes available.
identified Sep 07, 2026, 01:55 PM UTC

Engineering teams continue to make progress on investigation and restoration activities. Service restoration remains the highest priority, and further updates will be shared as additional progress is made. We sincerely apologize for the disruption and appreciate your patience as we work to restore service as quickly as possible.
identified Sep 07, 2026, 02:49 PM UTC

Engineering teams have made progress on remediation, with some IQM2 functions now showing signs of recovery. However, customer-facing Citizens Portal services remain partially impacted with intermittent availability. Our teams continue working toward full service restoration and will provide further updates as progress is made. We sincerely apologize for the continued disruption.
resolved Sep 07, 2026, 03:35 PM UTC

The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Minor September 4, 2026

Granicus Issue Notification: govService Firmstep

Detected by Pingoru: Sep 04, 2026, 11:49 AM UTC
Resolved: Sep 04, 2026, 04:31 PM UTC
Duration: 4h 41m

Affected: govService U.K.

Timeline · 5 updates

investigating Sep 04, 2026, 11:49 AM UTC

RUN - 143492 INVESTIGATING Incident Description: Granicus Engineering is currently investigating an issue impacting email delivery from the govService (Firmstep) platform for some customers. As a result, some emails sent from the platform to Microsoft-hosted email accounts (including Outlook and Microsoft 365) may not be delivered as expected. Impacted Locations, number of users: 3 (UK) Current Incident Status: Open Priority: Severity 2 Issue Reported By: Customer Ticket Reference: 08512629 Date / Time Reported: 8/27/2026 10.47 AM UK time Date / Time Incident Reported as RUN: 08/27/2026 1.27 PM UK time Incident Manager at Support: Vishwas Prasad Other Parties involved: Product Engineering Next Update Due: 08/27/2026 3.30 PM UK time
identified Sep 04, 2026, 12:08 PM UTC

Update: Granicus Engineering is actively working with our email delivery provider to investigate an issue affecting emails sent from the govService (Firmstep) platform to Outlook and Microsoft 365 recipients. The provider has advised that they are aware of a broader issue impacting deliveries to Microsoft-hosted mailboxes and are monitoring the situation closely. We will continue to provide updates as additional information becomes available.
identified Sep 04, 2026, 12:50 PM UTC

Our teams are observing improved email delivery success rates to Outlook and Microsoft 365 recipients, indicating that service recovery is underway. We remain engaged with our email delivery provider and are closely monitoring their progress while continuing to assess the impact to customers. Further updates will be provided as additional information becomes available.
monitoring Sep 04, 2026, 01:09 PM UTC

Our email delivery provider has confirmed that the underlying issue affecting deliveries to Microsoft-hosted mailboxes has been resolved. Email delivery is now functioning normally; however, previously deferred emails are being reprocessed and will be delivered progressively. We will continue to monitor service stability and provide a final update upon confirmed full resolution. We apologise for any inconvenience caused.
resolved Sep 04, 2026, 04:31 PM UTC

The email delivery issue affecting govService (Firmstep) customers sending to Microsoft-hosted mailboxes (Outlook / Microsoft 365) has been fully resolved. Normal service has been confirmed across all affected customers. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Major September 3, 2026

Granicus Issue Notification: govMeetings MediaManager - Platform Outage

Detected by Pingoru: Sep 03, 2026, 07:00 PM UTC
Resolved: Sep 04, 2026, 12:53 AM UTC
Duration: 5h 52m

Affected: MediaManagerLive VideoArchive VideoLegistarPeakInSiteBoards & CommissionsiLegislateIQM2

Timeline · 5 updates

investigating Sep 03, 2026, 07:00 PM UTC

We are currently investigating an issue affecting portions of the govMeetings platform. Customers may experience difficulties accessing MediaManager and related video services, including intermittent errors, login issues, or service unavailability. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we investigate. We will provide additional updates as more information becomes available.
investigating Sep 03, 2026, 07:28 PM UTC

We are continuing to investigate this issue.
identified Sep 03, 2026, 07:56 PM UTC

We have identified an issue affecting our hosting infrastructure and are actively implementing mitigation measures to restore service. Our team is engaged and will continue to provide updates as progress is made.
monitoring Sep 03, 2026, 08:33 PM UTC

We have implemented a fix and restored affected services. All systems are operating normally at this time. We sincerely apologize for the disruption and any inconvenience caused. We will continue to closely monitor services and provide updates here if anything changes.
resolved Sep 04, 2026, 12:53 AM UTC

Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →

Minor September 3, 2026

EngagementHQ Project Search Issues - Canada Region

Detected by Pingoru: Sep 03, 2026, 03:36 PM UTC
Resolved: Sep 04, 2026, 02:26 PM UTC
Duration: 22h 49m

Affected: EHQ - Canada

Timeline · 4 updates

investigating Sep 03, 2026, 03:36 PM UTC

Project Search Functionality Issues in Canada EngagementHQ We are investigating reports that some customers in Canada may be experiencing issues when searching for projects within EngagementHQ sites. Users may encounter incomplete or missing search results for project content. Our engineering teams are actively investigating the issue and working to determine the scope and root cause. We will provide additional updates as more information becomes available.
identified Sep 03, 2026, 07:32 PM UTC

Our investigation has determined that an issue with the project indexing process is impacting search functionality for some EngagementHQ customers in Canada. Engineering teams have identified evidence that the re-index process may not have completed successfully, resulting in incomplete or missing project search results for some sites. To minimize customer impact, the team has elected not to perform remediation during business hours. Engineering is preparing to execute a manual re-index during non-peak hours for Canada, currently targeted for 4:00 AM CT on September 4. The team will closely monitor the process and validate search functionality following completion.
identified Sep 04, 2026, 09:28 AM UTC

Our engineering team is actively working on re-indexing the affected search data for the Canada region during this maintenance window. We will provide an update once the process is complete. We apologize for the inconvenience caused by the ongoing search issues. and thank you for your patience.
resolved Sep 04, 2026, 02:26 PM UTC

Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Critical September 3, 2026

Granicus Issue Notification: govMeetings MediaManager- Platform outage

Detected by Pingoru: Sep 03, 2026, 03:34 PM UTC
Resolved: Sep 03, 2026, 04:46 PM UTC
Duration: 1h 12m

Affected: MediaManagerLive VideoArchive VideoLegistarPeakBoards & Commissions

Timeline · 4 updates

investigating Sep 03, 2026, 03:34 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
investigating Sep 03, 2026, 03:39 PM UTC

We are continuing to investigate this issue.
identified Sep 03, 2026, 04:11 PM UTC

We have identified the source of the issue and are actively working on remediation efforts. Multiple engineering teams are engaged and focused on restoring affected govMeetings services. We appreciate your patience and will provide further updates as progress is made.
resolved Sep 03, 2026, 04:46 PM UTC

Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Read the full incident report →