AppSheet customers may experience latency issues

Update timeline

1. investigating Oct 25, 2025, 07:19 AM UTC

   Description: We are experiencing an issue with AppSheet beginning at Friday, 2025-10-24 23:05 PDT. Our engineering team continues to investigate the issue. We will provide an update by Saturday, 2025-10-25 01:30 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: The impacted customers may experience failures while loading apps or writing data using AppSheet. Workaround: None at this time.

2. resolved Oct 25, 2025, 08:24 AM UTC

   Description: The issue with AppSheet has been resolved for all affected users as of Saturday, 2025-10-25 01:00 PDT. The issue was triggered due to a maintenance event on a database resulting in lock contention and our engineering mitigated the impact by manually resolving the contention issue. We thank you for your patience while we worked on resolving the issue. Symptoms: The impacted customers might have experienced failures while loading apps or writing data using AppSheet. Workaround: None

3. resolved Oct 27, 2025, 04:15 AM UTC

   Affected services and features: AppSheet Regions/zones: Global Description: Starting on 24 October 23:05 US/Pacific, AppSheet experienced failures while loading apps or writing data for a duration of 1 hour and 55 minutes. From preliminary analysis, the issue was caused due to a maintenance event on a database resulting in lock contention. Our engineering mitigated the impact by manually resolving the contention issue. Customer impact: The impacted customers might have experienced failures while loading apps or writing data using AppSheet.