Is Google Workspace down?

Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2026-09-25 10:30 PDT. Symptoms: Customers may experience an endless loading screen when attempting to access Google Workspace Studio on the web. Workaround: None at this time.

Description: The issue with Google Workspace Studio has been resolved for all affected users as of Friday, 2026-09-25 09:40 PDT. From preliminary analysis, the root cause of the issue is a recent rollout. Our engineering team has rolled back which mitigated the issue. We thank you for your patience while we worked on resolving the issue. Symptoms: Customers may have experienced an endless loading screen when attempting to access Google Workspace Studio on the web. Workaround: The issue is now mitigated.

Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 18:00 PDT. Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 20:30 PDT. Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Wednesday, 2026-09-23 10:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logouts. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Wednesday, 2026-09-23 17:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 10:00 PDT Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 16:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 18:30 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.

Description: The issue with Gmail Android App has been resolved for all affected users as of Thursday, 2026-09-24 11:00 PDT. We thank you for your patience while we worked on resolving the issue. Symptoms: Users on the Gmail Android app may observe sudden, unexpected account logout. Upon re-login, the process completes but the app may fail to recognize the account. Users may receive an error message stating the account is already added. Workaround: A fix has been rolled out with the latest version of the Gmail Android app. Users can update to the latest version within the Play Store to resolve this issue.

Description: The issue with Google Drive has been resolved for all affected customers as of Wednesday, 2026-09-16 07:41 PDT. We thank you for your patience while we worked on resolving the issue. Customer Symptoms: Users may have been unable to access Google Drive, experienced intermittent latency, or were unexpectedly prompted with CAPTCHAs when attempting to use the service. Workaround: Users were advised to retry actions.

Preliminary Incident Report We sincerely apologize for the disruption this incident caused to your business. We know how much you rely on Google Workspace, and we regret the impact on your productivity. We are working to address the root cause and prevent this from occurring in the future. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. A final Incident Report with preventative actions will be posted once our investigation is complete. If you have experienced an impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213. Date/Time of the Issue (All time US/Pacific) - Incident Start: 16 September 2026 07:03 - Incident End: 16 September 2026 07:51 - Duration: 0 hours, 47 minutes Summary On Wednesday, 16 September 2026, Google Workspace (specifically Google Drive) experienced an issue where a subset of traffic was dropped for a duration of 48 minutes. Preliminary Root Cause This incident was triggered by a planned capacity test, which temporarily reduced Google Drive's serving capacity. The sequence of events leading to the impact was as follows: Engineers initiated a routine capacity test, causing Drive to operate with reduced capacity. The remaining available capacity was insufficient to handle peak user traffic. As traffic exceeded capacity, the capacity protection system was triggered and began blocking legitimate Drive requests. Remediation The issue was detected on Wednesday 16 September 2026 at 7:03 via automated outage detectors monitoring error rates and user queries. To mitigate the symptoms, Google engineers initiated an immediate rollback of the capacity test to restore serving capacity. Additionally, engineers performed manual upsizing operations to provide more capacity headroom. Google is committed to preventing a repeat of this issue in the future and is completing the following immediate actions: Resilience and Resourcing: Ensure sufficient buffer capacity is available globally during capacity tests. Address the Root Cause: Engineering will conduct a comprehensive review of capacity modeling and capacity protection thresholds to ensure they correctly account for capacity tests during peak traffic periods. Description of Impact On Wednesday, 16 September 2026, from 07:03 to 07:51 US/Pacific, Drive customers were unable to access Drive. A subset of overall traffic to Google Drive was dropped during this window. Affected users would have experienced failures, elevated latency, or timeouts when attempting to access, upload, or sync files in Google Drive. Additional Information for Customers: Customers who experienced impact during this window are encouraged to review their deployment logs. If you continue to see lingering issues after the incident window, please file a support ticket via the Google Workspace support portal.

Additional information for customers: Customers who experienced impact during this window are encouraged to review their deployment logs. If you continue to see lingering issues beyond the incident window, please file a support ticket via the Google Workspace support portal.

Description: Between 6:00 PDT and 13:22 PDT on 11 September 2026, a subset of Gemini users may have experienced elevated error rates with Gemini 3.1 Pro models on Gemini Web and Gemini App. From preliminary analysis, the issue was triggered by a recent rollout. Our engineers identified the cause and mitigated it with a code change. We thank you for your patience while we worked on resolving the issue. Symptoms: Customers may have encountered intermittent errors when using Gemini 3.1 Pro models on Gemini Web and Gemini App.

Description: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer symptoms: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround: Users can refresh to see new messages

Description: The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT. From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Customer symptoms: Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view. Workaround: None as the issue is resolved.

Google chat: * Delayed message rendering: New messages did not appear in active conversation streams automatically. Users were required to manually refresh their client or send a new message/react to force the stream to synchronize. * Stalled read states and inbox sorting: Background actions, such as updating unread badges and moving active spaces to the top of the inbox, experienced heavy internal error rates and were significantly delayed for users. * Search indexing delays: New messages sent during the outage window stalled in the indexing pipeline, experiencing delays in becoming searchable. Scope exclusions: * No Data Loss: At no point was customer data lost or compromised. All messages transmitted during the incident window were securely captured in primary storage and successfully delivered to conversation streams once the backlog cleared.