Resolved after 2 hours 44 minutes, affecting Google Chat, on August 28, 2026.
Google chat: * Delayed message rendering: New messages did not appear in active conversation streams automatically. Users were required to manually refresh their client or send a new message/react to force the stream to synchronize. * Stalled read states and inbox sorting: Background actions, such as updating unread badges and moving active spaces to the top of the inbox, experienced heavy internal error rates and were significantly delayed for users. * Search indexing delays: New messages sent during the outage window stalled in the indexing pipeline, experiencing delays in becoming searchable. Scope exclusions: * No Data Loss: At no point was customer data lost or compromised. All messages transmitted during the incident window were securely captured in primary storage and successfully delivered to conversation streams once the backlog cleared.
Affected components
Update timeline
- monitoring Aug 28, 2026, 07:25 PM UTC
Description: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer symptoms: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround: Users can refresh to see new messages
- resolved Aug 28, 2026, 08:55 PM UTC
Description: The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT. From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Customer symptoms: Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view. Workaround: None as the issue is resolved.
- resolved Sep 04, 2026, 03:43 AM UTC
Google chat: * Delayed message rendering: New messages did not appear in active conversation streams automatically. Users were required to manually refresh their client or send a new message/react to force the stream to synchronize. * Stalled read states and inbox sorting: Background actions, such as updating unread badges and moving active spaces to the top of the inbox, experienced heavy internal error rates and were significantly delayed for users. * Search indexing delays: New messages sent during the outage window stalled in the indexing pipeline, experiencing delays in becoming searchable. Scope exclusions: * No Data Loss: At no point was customer data lost or compromised. All messages transmitted during the incident window were securely captured in primary storage and successfully delivered to conversation streams once the backlog cleared.
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