Resolved after 2 days 9 hours, affecting Google Workspace Support, on November 14, 2025.
Description: The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST. The issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version. We thank you for your patience while we worked on resolving the issue. Symptoms: A subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message. Workaround: Not applicable as the issue has been resolved. None at this time.
Affected components
Update timeline
- monitoring Nov 17, 2025, 02:29 AM UTC
Description: We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. Symptoms: A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. Workaround: None at this time.
- resolved Nov 17, 2025, 04:11 AM UTC
Description: The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST. The issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version. We thank you for your patience while we worked on resolving the issue. Symptoms: A subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message. Workaround: Not applicable as the issue has been resolved. None at this time.
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