Resolved after 5 days, affecting Submissions, on February 25, 2026.
The previously reported issue affecting some Direct Debit collections for New Zealand customers has now been fully resolved. We have contacted all impacted merchants and continued monitoring confirms that payment processing is operating as expected. Thank you for your patience.
Affected components
Update timeline
- investigating Feb 25, 2026, 10:19 AM UTC
We are currently investigating an incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers on 24th February. We are working with our banking partner and will provide further updates as soon as more information becomes available.
- investigating Feb 25, 2026, 03:16 PM UTC
We are continuing to investigate the incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers. In addition to payments scheduled for 24th February, we have identified that some payments scheduled for 25th February are also impacted and there may be delays to processing these payments. We are actively working with our banking partner to resolve this as quickly as possible. We will provide further updates as more information becomes available. We will soon reach out to all affected merchants.
- resolved Mar 02, 2026, 10:53 AM UTC
The previously reported issue affecting some Direct Debit collections for New Zealand customers has now been fully resolved. We have contacted all impacted merchants and continued monitoring confirms that payment processing is operating as expected. Thank you for your patience.
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