Is Go Cardless down?

Status: Investigating We experienced an issue affecting a number of Bacs collection payments with a charge date of 2 October 2026, as well as some Bacs mandates. As a result, payments due for collection on 2 October will be collected from customers early next week. We are actively working to resolve the issue and are taking steps to ensure affected payments and mandates are processed as soon as possible. Under Bacs rules, merchants are not required to send an additional notification to payers, as a payment can be collected within three working days of the date given in the advance notice. However, merchants may wish to proactively notify customers. Some mandates that were due to be submitted for creation and/or cancellation on 2 October 2026 will also be delayed. We will contact affected merchants directly to confirm which payments and mandates are impacted and provide further information on expected processing dates. We apologise for any inconvenience caused to you or your payers. Affected components Submissions (Degraded performance)

Status: Monitoring We’ve now resubmitted the Bacs collection payments and mandates due to be processed on 2 October 2026. Our engineering team are monitoring to identify any further issues. Payments that were due for collection on 2 October will now be collected on 5 October 2026. The same revised processing date applies to affected mandates that were due to be submitted for creation and/or cancellation on 2 October. We’ll continue to monitor processing, and we will contact all affected merchants tomorrow morning to provide an update. Affected components Submissions (Degraded performance)

Status: Monitoring We can now confirm that the issue has been resolved and all affected payments and mandates have been successfully resubmitted. Payments originally due for collection on 2 October 2026 will now be collected on 5 October 2026. Affected mandates will follow the same revised processing timeline. We will shortly contact all affected merchants directly to provide further details and clarify the impact of this issue. We apologise for the disruption and thank you for your patience and understanding. Affected components Submissions (Operational)

Status: Resolved We've resolved the issue affecting the delivery of a batch of Bacs payment submissions on 30 September. Affected payments and mandates have been resubmitted and confirmed, with collection and processing dates moved to 5 October, which has now completed as planned. We're sorry for the disruption this caused and thank you for your patience while we worked through it. Affected components Submissions (Operational)

Status: Investigating We are investigating delayed BACS failure reports. This means that returned-payment information is not yet available in the dashboard or scheduled reports. We are working with the relevant provider to restore report delivery and will provide an update as soon as we have more information. We apologise for any inconvenience and appreciate your patience. Affected components Reporting (Partial outage)

Status: Identified The issue has been identified and is affecting the Bacs scheme more broadly. The relevant parties are actively implementing technical fixes, and work is progressing to restore normal service as soon as possible. We are closely monitoring the situation and will provide further updates as they become available. Affected components Reporting (Partial outage)

Status: Identified We have seen BACS failure reports begin to flow again and are working with our provider to reconcile report completeness and ensure all delayed reports are processed. Some returned-payment information may remain delayed in the dashboard and scheduled reports while this work continues. We will provide a further update once reconciliation is complete. Affected components Reporting (Partial outage)

Status: Identified On Monday 21st September we received delayed reports for failed payments, mandate cancellations and other BACS reports. We have confirmed internally that all reports received were processed before midnight yesterday and all relevant payment and mandate statuses were updated and accurate when viewed today. Statuses will be visible in the dashboard and scheduled reports as usual, and expected API events have been sent. We have identified a very limited number of customers where we did not receive failure reports yesterday. We are working with our provider to receive these missing reports and will contact each affected merchant directly with more information. BACS report delivery has returned to normal resumed so no further impact is expected. We will provide a further update once this work is complete. Affected components Reporting (Operational)

Status: Resolved We can confirm that the issue affecting reports for failed payments, mandates, cancellations, and other BACS reports has now been resolved. We have contacted the affected merchants directly with further details. We apologise for any inconvenience this may have caused. Affected components Reporting (Operational)

Status: Investigating We are receiving reports that some mandates transferred from one bank to another are being cancelled with an AUDDIS-I error. The issue appears to be affecting multiple banks, with the majority of reported cases currently involving Nationwide Bank, as well as HSBC, NatWest, Barclays, and others. Our team is actively working with our banking partners to investigate the issue and identify the root cause. We are continuing to monitor the situation closely and will provide another update as soon as we have more information.

Status: Monitoring Following our investigation with our banking partner, we identified the root cause of the issue. The payer’s bank has since implemented a fix, and the issue is now resolved. However, further investigation has revealed that the information previously shared via email with the affected merchants is no longer accurate. We will therefore contact all affected merchants again to clarify the situation, provide the correct information, and explain the next steps. We apologise for any inconvenience caused and appreciate your continued patience and understanding.

Status: Resolved We have contacted all affected merchants directly with further details on the failed mandates. We apologise for the disruption caused and thank you for your patience and understanding.

Status: Investigating We’ve identified an issue affecting some USD payments scheduled to be collected on 31 August 2026. Our team is working with our banking partner to resolve this. We will provide a further update shortly. Affected components Submissions (Degraded performance)

Status: Investigating We’ve identified that some USD payments scheduled to be collected on 31 August 2026 were not processed. We’re working with our banking partner to identify the affected payments and reprocess them. We will provide another update as soon as there’s more information. Affected components Submissions (Degraded performance)

Status: Investigating Due to the ongoing issue affecting USD payments, merchants will experience a delay in receiving payouts today. We’re working to resolve this as quickly as possible and will share a further update once we have more to report. Affected components Submissions (Degraded performance) Payouts (Degraded performance)

Status: Investigating Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps. Affected components Submissions (Operational) Payouts (Operational)

Status: Resolved We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation. We apologise for the issue and thank you for your patience and understanding. Affected components Submissions (Operational) Payouts (Operational)

Status: Investigating Some customers may be experiencing delays receiving GBP payouts. We are investigating the issue with our banking partner and will provide an update as soon as more information is available. We apologise for any inconvenience caused.

Status: Investigating Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed. We apologise for the inconvenience and appreciate your patience.

Status: Investigating Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed. We apologise for the inconvenience and appreciate your patience. Affected components Payouts (Partial outage)

Status: Investigating Affected GBP payouts are beginning to be processed. We are continuing to work closely with our banking partner to ensure all delayed payouts are completed as quickly as possible. We will provide further updates once we see all payouts have been confirmed. We appreciate your patience with this. Affected components Payouts (Partial outage)

Status: Resolved All affected GBP payouts have now been processed. We apologise for the disruption and thank you for your patience. Affected components Payouts (Operational)