Go Cardless incident
Issue with USD payments to be collected on 31 August 2026
Resolved after 7 days 19 hours, affecting Submissions and Payouts, on September 2, 2026.
We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation. We apologise for the issue and thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:33 PM UTC
We’ve identified an issue affecting some USD payments scheduled to be collected on 31 August 2026. Our team is working with our banking partner to resolve this. We will provide a further update shortly.
- investigating Sep 02, 2026, 09:13 PM UTC
We’ve identified that some USD payments scheduled to be collected on 31 August 2026 were not processed. We’re working with our banking partner to identify the affected payments and reprocess them. We will provide another update as soon as there’s more information.
- investigating Sep 03, 2026, 11:34 AM UTC
Due to the ongoing issue affecting USD payments, merchants will experience a delay in receiving payouts today. We’re working to resolve this as quickly as possible and will share a further update once we have more to report.
- investigating Sep 03, 2026, 04:49 PM UTC
Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps.
- resolved Sep 10, 2026, 03:22 PM UTC
We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation. We apologise for the issue and thank you for your patience and understanding.
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