Resolved on October 12, 2026.
Between 09:21 and 09:31 UTC on October 12, some API requests to retrieve and list subscriptions failed with HTTP 500 errors. A request failed when it returned a subscription that was pending activation. A list request failed when one subscription in the result was pending activation. A recent change caused the errors. We rolled back the change at 09:30 UTC, and the API recovered at 09:31 UTC. Requests that failed during this period now succeed when you send them again. No production subscription data changed or was lost. No production create requests failed. If you see an unexpected result from this period, please contact support.
Update timeline
- resolved Oct 12, 2026, 09:20 AM UTC
Between 09:21 and 09:31 UTC on October 12, some API requests to retrieve and list subscriptions failed with HTTP 500 errors. A request failed when it returned a subscription that was pending activation. A list request failed when one subscription in the result was pending activation. A recent change caused the errors. We rolled back the change at 09:30 UTC, and the API recovered at 09:31 UTC. Requests that failed during this period now succeed when you send them again. No production subscription data changed or was lost. No production create requests failed. If you see an unexpected result from this period, please contact support.
- resolved Oct 12, 2026, 09:20 AM UTC
Between 09:21 and 09:31 UTC on October 12, some API requests to retrieve and list subscriptions failed with HTTP 500 errors. A request failed when it returned a subscription that was pending activation. A list request failed when one subscription in the result was pending activation. A recent change caused the errors. We rolled back the change at 09:30 UTC, and the API recovered at 09:31 UTC. Requests that failed during this period now succeed when you send them again. No production subscription data changed or was lost. No production create requests failed. If you see an unexpected result from this period, please contact support.
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