Is Giacom Wholesale Mobile down?

We are currently investigating an issue affecting the Cloud Market Portal. Users may experience degraded performance, including slow response times and intermittent gateway timeout errors. This issue may also impact API performance, resulting in slower than expected response times for integrated services. Technical teams are engaged and actively investigating the cause of the issue. Service restoration efforts are underway, and we are monitoring the situation closely. We apologise for any disruption this may cause and appreciate your patience while we work towards resolution. Additional updates will be provided as they become available.

Remedial actions have been implemented to address the performance issues affecting the Cloud Market Portal. Service performance has improved, and we are no longer seeing the elevated levels of slow response times and gateway timeout errors previously reported. While services appear to be operating normally, we are continuing to closely monitor the platform to ensure stability is maintained. This includes monitoring API performance, which may also have been impacted during the incident. We apologise for any disruption caused and thank you for your patience while we worked to resolve the issue.

The issue affecting the Cloud Market Portal has now been resolved. Following the remedial actions implemented by our technical teams, service performance has remained stable throughout the monitoring period, and normal operation has been restored. During the incident, some customers may have experienced intermittent slow response times, gateway timeout errors, and reduced API performance. However, the overall impact was minimal, with the majority of users continuing to access services successfully. We apologise for any inconvenience caused and thank our customers for their patience while we investigated and resolved the issue.

We are currently seeing issues with our distributions Esim process on Vodafone This is currently being worked on and updates will be provided as soon as possible Apologies for any inconvenience caused Many Thanks

Please note that there is a networking change taking place on Mon 27th July which may impact the Vodafone connectivity to your services. The change will commence at 22:00hrs and it is anticipated that there will be multiple network outages of approximately 15-30 minutes each (maximum 3hrs and 15 mins), between 22:00hr & 03:30hrs although exact times may differ.

Network Change successful

We are currently seeing issues with our Billing Analyse. Customers will currently not be able to se their live numbers and any services for these. This is being investigated and worked on and as soon as soon as we have further updates we will confirm back. Apologies for any inconvenience caused Many Thanks

Good Afternoon, This issue is now resolved. Thank you for your patience and apologies for any inconvenience caused during this time.

We wanted to let you know that we’re currently only able to support general queries and are unable to load customer account information at this time. This will also impact any requests submitted into our back office team. Our IT teams are working to resolve this as a priority, and we’ll share a further update once the issue has been resolved. The iServe platform remains available for you to complete any requests, and these will continue to process as normal. Please accept our apologies for any convenience this is causing

Further to our incident alert this morning we can now confirm that our frontline care teams (including back office) are able to load customer information and support queries as normal. The iServe platform also remains available for you to complete any requests. Please accept our apologies for any convenience this caused.