Is Giacom Wholesale Mobile down?

Hi All, hope you are well, we are currently seeing issues with the system and the portal being down. This is currently intermittent but is causing some access issues across the system and the portal This is being investigated and we will provide a further update, as soon as possible Many Thanks

Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

Hi All, hope you are well, we are currently seeing issues with the system and the portal being down. This is currently intermittent but is causing some access issues across the system and the portal This is being investigated and we will provide a further update, as soon as possible Many Thanks

Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

We are currently seeing an issue with bill limit bars not showing as removed on the system however the network is showing them being removed correctly. We are currently investigating this and will have updates on a fix as soon as possible Apologies for any issues caused Many Thanks

Please note that there is a networking change taking place tomorrow that may impact the connectivity to Giacom. The change will commence at 21:00hrs and it is anticipated that there will be network disruption for 2-3 minutes while end connections are being repatched, but the resilience of the solution will be leveraged so that there is minimal service impact. Worst case scenario the outage will be up to 1hr. We just wanted to notify you of this planned work and share the contact details in the event of any issues. Support and Escalation For queries or issues related to this change, please contact: Change Owner: Bharath Shiva, Technical Lead – [email protected] or Anna Morrison-Bell, Project Manager - [email protected] On-Call Support (During change window): [email protected]/ +447920784840 Next Day Support: [email protected]

We are currently investigating an issue affecting the Cloud Market Portal. Users may experience degraded performance, including slow response times and intermittent gateway timeout errors. This issue may also impact API performance, resulting in slower than expected response times for integrated services. Technical teams are engaged and actively investigating the cause of the issue. Service restoration efforts are underway, and we are monitoring the situation closely. We apologise for any disruption this may cause and appreciate your patience while we work towards resolution. Additional updates will be provided as they become available.

Remedial actions have been implemented to address the performance issues affecting the Cloud Market Portal. Service performance has improved, and we are no longer seeing the elevated levels of slow response times and gateway timeout errors previously reported. While services appear to be operating normally, we are continuing to closely monitor the platform to ensure stability is maintained. This includes monitoring API performance, which may also have been impacted during the incident. We apologise for any disruption caused and thank you for your patience while we worked to resolve the issue.

The issue affecting the Cloud Market Portal has now been resolved. Following the remedial actions implemented by our technical teams, service performance has remained stable throughout the monitoring period, and normal operation has been restored. During the incident, some customers may have experienced intermittent slow response times, gateway timeout errors, and reduced API performance. However, the overall impact was minimal, with the majority of users continuing to access services successfully. We apologise for any inconvenience caused and thank our customers for their patience while we investigated and resolved the issue.