Giacom Wholesale Mobile Outage History

Started Oct 05, 2026, 11:23 AM UTC· resolved Oct 22, 2026, 11:50 AM UTC

1. investigating Oct 05, 2026, 11:23 AM UTC

   Hi All, hope you are well, we are currently seeing issues with the system and the portal being down. This is currently intermittent but is causing some access issues across the system and the portal This is being investigated and we will provide a further update, as soon as possible Many Thanks

2. investigating Oct 05, 2026, 02:57 PM UTC

   Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

3. investigating Oct 05, 2026, 03:59 PM UTC

   End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

4. identified Oct 05, 2026, 07:37 PM UTC

   Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

5. resolved Oct 22, 2026, 11:50 AM UTC

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Started Oct 01, 2026, 09:28 AM UTC· resolved Oct 19, 2026, 11:01 AM UTC

1. investigating Oct 01, 2026, 09:28 AM UTC

   We are currently seeing an issue with bill limit bars not showing as removed on the system however the network is showing them being removed correctly. We are currently investigating this and will have updates on a fix as soon as possible Apologies for any issues caused Many Thanks

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Started Sep 24, 2026, 07:56 AM UTC· resolved Sep 25, 2026, 10:59 PM UTC

1. monitoring Sep 24, 2026, 07:56 AM UTC

   Please note that there is a networking change taking place tomorrow that may impact the connectivity to Giacom. The change will commence at 21:00hrs and it is anticipated that there will be network disruption for 2-3 minutes while end connections are being repatched, but the resilience of the solution will be leveraged so that there is minimal service impact. Worst case scenario the outage will be up to 1hr. We just wanted to notify you of this planned work and share the contact details in the event of any issues. Support and Escalation For queries or issues related to this change, please contact: Change Owner: Bharath Shiva, Technical Lead – [email protected] or Anna Morrison-Bell, Project Manager - [email protected] On-Call Support (During change window): [email protected]/ +447920784840 Next Day Support: [email protected]

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Started Sep 08, 2026, 01:04 PM UTC· resolved Sep 08, 2026, 03:10 PM UTC

1. investigating Sep 08, 2026, 01:04 PM UTC

   We are currently investigating an issue affecting the Cloud Market Portal. Users may experience degraded performance, including slow response times and intermittent gateway timeout errors. This issue may also impact API performance, resulting in slower than expected response times for integrated services. Technical teams are engaged and actively investigating the cause of the issue. Service restoration efforts are underway, and we are monitoring the situation closely. We apologise for any disruption this may cause and appreciate your patience while we work towards resolution. Additional updates will be provided as they become available.

2. monitoring Sep 08, 2026, 01:50 PM UTC

   Remedial actions have been implemented to address the performance issues affecting the Cloud Market Portal. Service performance has improved, and we are no longer seeing the elevated levels of slow response times and gateway timeout errors previously reported. While services appear to be operating normally, we are continuing to closely monitor the platform to ensure stability is maintained. This includes monitoring API performance, which may also have been impacted during the incident. We apologise for any disruption caused and thank you for your patience while we worked to resolve the issue.

3. resolved Sep 08, 2026, 03:10 PM UTC

   The issue affecting the Cloud Market Portal has now been resolved. Following the remedial actions implemented by our technical teams, service performance has remained stable throughout the monitoring period, and normal operation has been restored. During the incident, some customers may have experienced intermittent slow response times, gateway timeout errors, and reduced API performance. However, the overall impact was minimal, with the majority of users continuing to access services successfully. We apologise for any inconvenience caused and thank our customers for their patience while we investigated and resolved the issue.

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Started Aug 18, 2026, 08:25 AM UTC· resolved Sep 25, 2026, 08:08 AM UTC

1. investigating Aug 18, 2026, 08:25 AM UTC

   We are currently seeing an issue with certain Mobile services on our Coud Market Portal, not loading as expected. We currently are unable to process SIM swaps, Bill limit amendments and single PAC requests.e are investigating this and will provide an update as soon as we have on. Apologies for any inconvenience caused Many Thanks

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Started Jul 29, 2026, 09:53 AM UTC· resolved Aug 17, 2026, 12:50 PM UTC

1. investigating Jul 29, 2026, 09:53 AM UTC

   We are currently seeing issues with our distributions Esim process on Vodafone This is currently being worked on and updates will be provided as soon as possible Apologies for any inconvenience caused Many Thanks

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Started Jul 27, 2026, 03:43 PM UTC· resolved Jul 29, 2026, 09:53 AM UTC

1. monitoring Jul 27, 2026, 03:43 PM UTC

   Please note that there is a networking change taking place on Mon 27th July which may impact the Vodafone connectivity to your services. The change will commence at 22:00hrs and it is anticipated that there will be multiple network outages of approximately 15-30 minutes each (maximum 3hrs and 15 mins), between 22:00hr & 03:30hrs although exact times may differ.

2. resolved Jul 29, 2026, 09:53 AM UTC

   Network Change successful

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Started Jul 07, 2026, 09:05 AM UTC· resolved Jul 13, 2026, 12:32 PM UTC

1. investigating Jul 07, 2026, 09:05 AM UTC

   We are currently seeing issues with our Billing Analyse. Customers will currently not be able to se their live numbers and any services for these. This is being investigated and worked on and as soon as soon as we have further updates we will confirm back. Apologies for any inconvenience caused Many Thanks

2. resolved Jul 13, 2026, 12:32 PM UTC

   Good Afternoon, This issue is now resolved. Thank you for your patience and apologies for any inconvenience caused during this time.

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Started Jul 01, 2026, 08:39 AM UTC· resolved Jul 01, 2026, 09:02 AM UTC

1. investigating Jul 01, 2026, 08:39 AM UTC

   We wanted to let you know that we’re currently only able to support general queries and are unable to load customer account information at this time. This will also impact any requests submitted into our back office team. Our IT teams are working to resolve this as a priority, and we’ll share a further update once the issue has been resolved. The iServe platform remains available for you to complete any requests, and these will continue to process as normal. Please accept our apologies for any convenience this is causing

2. resolved Jul 01, 2026, 09:02 AM UTC

   Further to our incident alert this morning we can now confirm that our frontline care teams (including back office) are able to load customer information and support queries as normal. The iServe platform also remains available for you to complete any requests. Please accept our apologies for any convenience this caused.

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Started Jun 24, 2026, 11:14 AM UTC· resolved Jun 24, 2026, 01:56 PM UTC

1. investigating Jun 24, 2026, 11:14 AM UTC

   We have received reports that partners have been unable to request PAC or STAC codes via self-serve channels. This issue will also mean partners are unable to run a disconnection or requested PAC report on iServe. Our IT teams are working to resolve these issues as a priority and we will share a further update once this has been resolved. In the meantime if you require any support around this, please contact our frontline teams via webchat or call. Please accept our apologies for any convenience this is causing. Kind regards, Vodafone Partner Care

2. resolved Jun 24, 2026, 01:56 PM UTC

   Further to our incident alert communication this morning, regarding the issue with partners have been unable to request PAC or STAC codes via self-serve channels. We can now confirm this has been resolved. Investigation into the root cause is ongoing with our IT teams. Please accept our apologies for any convenience this has caused.

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Started Jun 05, 2026, 08:39 AM UTC· resolved Jun 05, 2026, 11:56 AM UTC

1. investigating Jun 05, 2026, 08:39 AM UTC

   We are currently seeing issues with our Vodafone provisioning link, this is causing issues for Vodafone commands going through the network. We are working on this as a priority and will provide updates as soon as we have them. Apologies for any inconvenience caused. Many Thanks

2. resolved Jun 05, 2026, 11:57 AM UTC

   Good Afternoon, Further to our incident alert regarding an issue affecting login access to ISAAC, we can now confirm this has been resolved. We may see an amount time it takes to resume to normal functionality Please accept our apologies for any inconvenience this may have caused. Thank you for your patience and understanding.

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Started May 08, 2026, 03:04 PM UTC· resolved May 11, 2026, 11:57 AM UTC

1. investigating May 08, 2026, 03:04 PM UTC

   We are currently experiencing issues with adding alerts to new numbers within the cloud market portal. This has been raised and being worked as a P1, we will confirm once we have any further updates. Apologies for any inconvenience caused. Many Thanks

2. resolved May 11, 2026, 11:57 AM UTC

   This Issue has now been RESOLVED

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Started Apr 19, 2026, 08:49 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC

No vendor updates were posted for this incident.

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Started Apr 14, 2026, 11:07 AM UTC· resolved May 08, 2026, 03:04 PM UTC

1. investigating Apr 14, 2026, 11:07 AM UTC

   Hi All, Hope you are well, we are currently seeing issues with our cloud market portal. Numbers and services are not currently loading up. This is being worked as a priority and we will confirm once we have an update. Apologies for the issues you are seeing. Many Thanks

2. investigating Apr 17, 2026, 10:09 AM UTC

   We are still experiencing issues with the cloud market portal. This is being worked on as a P1. Apologies for any issues caused. Many Thanks

3. investigating May 08, 2026, 03:03 PM UTC

   RESOLVED

4. resolved May 08, 2026, 03:04 PM UTC

   resolved

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