Potential issue affecting Security Center SaaS Investigation in US

Update timeline

1. investigating Oct 07, 2026, 01:51 PM UTC

   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) East US 2. We are working on it. We apologize for any inconvenience this may cause.

2. identified Oct 07, 2026, 02:50 PM UTC

   We have identified the cause of the incident. New events in Investigations are being delayed by around 40 minutes at the moment in East US 2. Existing events are not impacted. Search continues to work as expected on existing events. At this time, we cannot provide an estimated time for resolution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

3. identified Oct 07, 2026, 03:36 PM UTC

   The delay in processing new events in Investigations is due to limited compute capacity in East US 2. We are working to secure additional capacity. We cannot yet provide an estimated time for resolution. We apologize for the inconvenience and appreciate your patience.

4. identified Oct 07, 2026, 08:23 PM UTC

   We are still working to secure additional capacity. New forensic events in Investigations are now delayed by up to 3 hours. Existing events and search are not impacted. We cannot yet provide an estimated time for resolution. We apologize for the inconvenience and appreciate your patience.

5. resolved Oct 08, 2026, 09:53 AM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.