Resolved after 1 day 6 hours, on September 3, 2025.
Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side..
Update timeline
- investigating Sep 03, 2025, 11:00 PM UTC
We are currently investigating this incident..
- identified Sep 04, 2025, 12:49 AM UTC
The root cause of this issue is with the service provider we use for processing uploaded images. We are working with their support to resolve this..
- monitoring Sep 04, 2025, 03:06 AM UTC
Our media processing provider has implemented a fix and are currently monitoring the result. Error rates have dropped to normal levels and the app is operating normally..
- identified Sep 04, 2025, 04:17 PM UTC
Our media processing provider is again having issues. We're in touch with them to monitor progress..
- monitoring Sep 04, 2025, 05:29 PM UTC
Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side..
- resolved Sep 05, 2025, 05:18 AM UTC
This incident has been resolved..
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