DNS resolution issue for some areas in Brazil

Update timeline

1. investigating Oct 09, 2026, 09:00 PM UTC

   We are currently investigating an issue with visitors in parts of Brazil being unable to access gamma.app. If you are impacted, please email [email protected] and provide them with the results of accessing these URLs (if available): [https://speed.cloudflare.com (screenshot)](https://speed.cloudflare.com/)

2. resolved Oct 09, 2026, 09:54 PM UTC

   This incident has been resolved.

3. identified Oct 10, 2026, 12:31 AM UTC

   We have confirmed with our hosting provider Cloudflare that certain ASNs in Brazil are experiencing connection issues to gamma.app. We will provide updates here as they become available. The best known workaround is to use a VPN to access [gamma.app](http://gamma.app) from a different location.

4. resolved Oct 11, 2026, 04:51 PM UTC

   We haven't heard any additional cases of customer impact here so we are marking this incident as resolved. Cloudflare has confirmed this is an ISP issue and is working with them in the background. Please reach out to [[email protected]](mailto:[email protected]) if you have any issues.

5. resolved Oct 15, 2026, 09:01 PM UTC

   Since October 8, some users connecting through Starlink in Brazil were unable to reach [gamma.app](http://gamma.app). The cause was a connectivity issue between Starlink's network and [gamma.app](http://gamma.app), which is managed by Cloudflare (outside of Gamma's systems). No Gamma data or accounts were affected. As of October 15, access is restored for Starlink. If you still can't load [gamma.app](http://gamma.app), restart your browser or wait a few minutes for the change to reach your device. We're sorry for the disruption and are continuing to monitor.