Gamma Tech Outage History

This incident has been resolved.

We haven't heard any additional cases of customer impact here so we are marking this incident as resolved. Cloudflare has confirmed this is an ISP issue and is working with them in the background. Please reach out to [[email protected]](mailto:[email protected]) if you have any issues.

Since October 8, some users connecting through Starlink in Brazil were unable to reach [gamma.app](http://gamma.app). The cause was a connectivity issue between Starlink's network and [gamma.app](http://gamma.app), which is managed by Cloudflare (outside of Gamma's systems). No Gamma data or accounts were affected. As of October 15, access is restored for Starlink. If you still can't load [gamma.app](http://gamma.app), restart your browser or wait a few minutes for the change to reach your device. We're sorry for the disruption and are continuing to monitor.

Type: Incident Duration: 43 minutes Affected Components: AI Agent Sep 25, 19:36:00 GMT+0 - Identified - Some users may experience errors or delays when starting or resuming AI agent sessions. We’ve identified the cause and are rolling out a fix. We’ll provide another update once recovery is confirmed. Sep 25, 20:07:43 GMT+0 - Monitoring - We’ve deployed a fix, and service is recovering. Some users may still encounter errors when starting agent sessions. We’re monitoring recovery and will provide another update once service is fully restored. Sep 25, 20:18:43 GMT+0 - Resolved - This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

The incident with loading gammas in certain regions has been resolved on the latest version of Gamma. If you encounter any issues, please reload the page to confirm that you are using the latest version.

This incident has been resolved.

Type: Incident Duration: 2 hours and 59 minutes Affected Components: Web Application, Website Nov 18, 13:00:56 GMT+0 - Investigating - We are currently investigating this incident. Signing in/out is impacted. Nov 18, 14:05:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 15:48:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 15:59:59 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 15 hours and 48 minutes Affected Components: API Oct 20, 22:38:48 GMT+0 - Identified - API is currently experiencing degraded performance Oct 21, 14:26:29 GMT+0 - Resolved - The issue has been resolved.

Type: Incident Duration: 10 days and 5 hours Affected Components: Site Hosting, API, Multiplayer, AI, Web Application, Website Oct 20, 09:30:00 GMT+0 - Identified - The AWS outage today has had a partial impact on Gamma. Some features may be intermittently broken or unavailable. Oct 20, 15:11:48 GMT+0 - Monitoring - We are continuing to monitor the progress and recovery of the AWS outage. Oct 20, 18:22:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Uploads (image, pdfs, etc) are impacted and may not be functional. Oct 21, 01:58:59 GMT+0 - Resolved - The issue has been resolved. Oct 20, 19:50:14 GMT+0 - Identified - Gamma is being impacted more severely by the AWS outage now. We will continue to post updates as they are available.

Type: Incident Duration: 1 day, 6 hours and 19 minutes Affected Components: Web Application Sep 5, 05:18:31 GMT+0 - Resolved - This incident has been resolved. Sep 3, 23:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 4, 00:49:10 GMT+0 - Identified - The root cause of this issue is with the service provider we use for processing uploaded images. We are working with their support to resolve this. Sep 4, 03:06:46 GMT+0 - Monitoring - Our media processing provider has implemented a fix and are currently monitoring the result. Error rates have dropped to normal levels and the app is operating normally. Sep 4, 16:17:28 GMT+0 - Identified - Our media processing provider is again having issues. We're in touch with them to monitor progress. Sep 4, 17:29:09 GMT+0 - Monitoring - Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side.

Type: Incident Duration: 22 minutes Affected Components: API Aug 27, 17:00:00 GMT+0 - Identified - We are investigating this issue with connections to our API. Aug 27, 17:22:00 GMT+0 - Resolved - This incident has been resolved. An issue with our code deploy caused database connection issues which required a restart of our API and other services.

Type: Incident Duration: 1 hour and 15 minutes Affected Components: Multiplayer Jul 8, 17:30:33 GMT+0 - Investigating - We are currently investigating this incident. Jul 8, 18:04:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 18:45:38 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 36 minutes Affected Components: Web Application Jun 17, 20:19:07 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 17, 19:58:01 GMT+0 - Investigating - Users are receiving errors when generating a deck. We are currently investigating Jun 17, 21:34:14 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 9 minutes Affected Components: Web Application, API Jun 12, 20:49:50 GMT+0 - Resolved - This incident has been resolved. Jun 12, 18:40:45 GMT+0 - Investigating - We're experiencing a high level errors and delays in image generation from Ideogram and Flux. We're actively investigating these errors. Jun 12, 19:40:32 GMT+0 - Identified - There is a major internet outage affecting several AI models. We've routed traffic to use other models but you may see errors requesting specific models.

Type: Incident Duration: 3 hours and 43 minutes Affected Components: Web Application, Website Apr 14, 22:36:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 14, 22:49:45 GMT+0 - Resolved - This incident has been resolved. Apr 14, 19:07:04 GMT+0 - Investigating - We're experiencing elevated errors when signing in and signing out of Gamma. We are currently investigating this incident.

Type: Incident Duration: 1 hour and 5 minutes Affected Components: API Feb 14, 23:28:01 GMT+0 - Resolved - This incident has been resolved. Feb 14, 22:23:16 GMT+0 - Investigating - We are currently investigating this incident. Feb 14, 22:43:40 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 14, 23:03:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 15 minutes Affected Components: API Jan 31, 18:31:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 31, 18:39:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 31, 18:30:03 GMT+0 - Investigating - We are currently investigating this incident. Jan 31, 18:45:25 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 2 minutes Affected Components: API Nov 6, 01:52:21 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 6, 02:12:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 6, 02:53:52 GMT+0 - Resolved - This incident has been resolved.