Resolved after 5 hours 4 minutes, affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more, on July 13, 2026.
Between 12:25 PM and 12:35 PM EST, some users experienced degraded availability, including connection errors and slower response times. Our team identified the issue quickly and triggered a failover on the faulty database instance in the cluster, which fully restored service within 10 minutes. We're continuing to investigate the root cause and will proceed with a database capacity upgrade to reduce the risk of further impact. You may continue to see brief, intermittent slowdowns — we're monitoring closely and will follow up with findings once our investigation is complete.
Affected components
Update timeline
- resolved Jul 13, 2026, 05:31 PM UTC
Between 12:25 PM and 12:35 PM EST, some users experienced degraded availability, including connection errors and slower response times. Our team identified the issue quickly and triggered a failover on the faulty database instance in the cluster, which fully restored service within 10 minutes. We're continuing to investigate the root cause and will proceed with a database capacity upgrade to reduce the risk of further impact. You may continue to see brief, intermittent slowdowns — we're monitoring closely and will follow up with findings once our investigation is complete.
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