Resolved after 1 hour 44 minutes, affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more, on February 10, 2026.
All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.
Affected components
Update timeline
- investigating Feb 10, 2026, 03:48 PM UTC
Payment processor - All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail) Notification processor - All Mailgun features (failing notification would be delayed) Product Availability - Product availability will fail sporadically Work orders - Work orders coverage areas not linking properly (we will be able to re-link them post-incident) We are investigating and will provide more details later.
- investigating Feb 10, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 10, 2026, 04:50 PM UTC
We are seeing signs of recovery, with the mentioned impacted features now operating normally.
- resolved Feb 10, 2026, 05:33 PM UTC
All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.
Your product runs on more than gaiia software
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services