Resolved after 6 days, on August 12, 2026.
TikTok have confirmed on their end that the underlying issue is resolved, and our monitoring shows that all data sources are successfully importing data once again.
Update timeline
- investigating Aug 12, 2026, 08:02 AM UTC
We have observed elevated error rates for our TikTok connector, causing data imports to be delayed. We are currently investigating the cause of these errors, and will follow up as soon as we have more information.
- identified Aug 12, 2026, 08:26 AM UTC
We have narrowed down the issue and submitted a bug report to TikTok's team for further investigation.
- identified Aug 13, 2026, 06:00 AM UTC
TikTok has informed us that their engineering team is actively working on a resolution for this issue. They are treating it as a critical-priority incident (P0), however as of right now there is no estimate for when the problem will be fixed.
- monitoring Aug 14, 2026, 09:55 AM UTC
All sources affected by this incident are now downloading again. We’ll continue to monitor the connector to ensure the recovery remains stable. If we don’t observe any further degradation, we’ll close the incident later today.
- resolved Aug 18, 2026, 08:26 AM UTC
TikTok have confirmed on their end that the underlying issue is resolved, and our monitoring shows that all data sources are successfully importing data once again.
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