Resolved after 8 days 2 hours, on October 5, 2026.
Most of the sources are back to downloading. However some sources couldn't refresh the connection and is marked with "No Access" in the Funnel workspaces. Please reconnect the sources to get them up and running. We will continue to monitor the situation for the next hours and then close this issue. The rootcause was a blocking of our app from the salesforce side.
Update timeline
- investigating Oct 05, 2026, 03:17 PM UTC
Salesforce Marketing Cloud sources are currently unable to authenticate, so they show as having no access. We are working with Salesforce to restore access and will update this page when connections are working again or re-authentication can be done
- monitoring Oct 07, 2026, 08:43 AM UTC
We have now been able to unblock these issues and restarted downloading data. We are currently monitoring to see if all sources can download or which ones need re-authentication from users
- monitoring Oct 08, 2026, 07:45 AM UTC
Most of the sources are back to downloading. However some sources couldn't refresh the connection and is marked with "No Access" in the Funnel workspaces. Please reconnect the sources to get them up and running. We will continue to monitor the situation for the next hours and then close this issue. The rootcause was a blocking of our app from the salesforce side.
- resolved Oct 13, 2026, 06:10 PM UTC
Most sources are now running. Since last week. Closing this issue
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