Resolved after 16 minutes, affecting Kount, on December 5, 2025.
Transaction processing has returned to normal and all issues have been resolved.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:03 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Kount. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- investigating Dec 05, 2025, 09:17 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:18 AM UTC
FreedomPay is in contact with Kount and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved Dec 05, 2025, 09:20 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
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