Fountain incident

Partial Service Degradation

Resolved after 1 hour 23 minutes, affecting Worker Experience Platform, on August 12, 2026.

identified Aug 12, 2026, 10:19 PM UTC

The issue has been identified. The team is working on releasing a fix.

Started
Aug 12, 2026, 09:38 PM UTC
Resolved
Aug 12, 2026, 11:01 PM UTC
Duration
1h 23m
Detected by Pingoru
Aug 12, 2026, 09:38 PM UTC

Affected components

Worker Experience Platform

Update timeline

  1. investigating Aug 12, 2026, 09:38 PM UTC

    We’re currently experiencing degraded performance issues with Onboard workflow assignation. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  2. identified Aug 12, 2026, 10:19 PM UTC

    The issue has been identified. The team is working on releasing a fix.

  3. resolved Aug 12, 2026, 11:01 PM UTC

    This incident has been resolved.

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