Fountain Outage History
Fountain degraded View live status →Pingoru has recorded 64 incidents for Fountain: 60 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 11 | 33 of 744 (4%) |
| June 2026 | 10 | 17 of 720 (2%) |
| July 2026 | 8 | 339 of 744 (46%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 1 | 1 of 580 (0%) |
Incidents, newest first
Notice October 21, 2026 Dropbox Sign Outage 1h 3m Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign, Dropbox Sign, Fax, and Forms Send signature requests, Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign
Started Oct 21, 2026, 03:26 PM UTC· resolved Oct 21, 2026, 04:30 PM UTC
- investigating Oct 21, 2026, 03:26 PM UTC
There is emergency maintenance with Dropbox Sign. Stages using this integration will not initiate signatures until the provider's service has been restored.
- resolved Oct 21, 2026, 04:30 PM UTC
This incident has been resolved.
Major September 30, 2026 Service Outage 1h 17m Other Integrations
Started Sep 30, 2026, 04:35 PM UTC· resolved Sep 30, 2026, 05:52 PM UTC
- investigating Sep 30, 2026, 04:35 PM UTC
Our partner WorkBright is currently experiencing a partial outage of some services, impacting our I-9 and W-4 products. Our team is currently working with WorkBright to restore the service. We apologize for any inconvenience.
- monitoring Sep 30, 2026, 04:40 PM UTC
WorkBright reports that a fix has been put in places and services are recovering. We are monitoring the resolution on our end.
- resolved Sep 30, 2026, 05:52 PM UTC
This incident has been resolved and services have been operating normally since the fix was put in place.
Notice September 25, 2026 Phishing Emails Impersonating Fountain –
Started Sep 25, 2026, 07:00 PM UTC· resolved Sep 25, 2026, 07:00 PM UTC
- resolved Oct 01, 2026, 08:13 PM UTC
Please be wary of emails that are impersonating the Fountain platform. You will not receive a legitimate email from Fountain asking for your credentials or asking you to set up your security questions. You should never enter your Fountain credentials on any site outside of your standard fountain.com login page. The ex-fountain[.]com domain has also been sending phishing emails recently, misrepresenting Fountain. This domain does not represent Fountain in any way.
Minor September 25, 2026 i9 Centre – Ongoing Service Issue 34m Worker Experience Platform
Started Sep 25, 2026, 02:01 AM UTC· resolved Sep 25, 2026, 02:36 AM UTC
- identified Sep 25, 2026, 02:01 AM UTC
In order to better serve our customers, we will be performing scheduled maintenance which will result in downtime across our platform on Thursday, September 24th, 2026, 8:00–8:30 PM MDT. During this window, the I-9 form and W-4 form tasks will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
- monitoring Sep 25, 2026, 02:31 AM UTC
The scheduled maintenance has been completed and we are monitoring the services
- resolved Sep 25, 2026, 02:36 AM UTC
The scheduled maintenance has been completed
Major September 22, 2026 Partial Service Degradation 3h 10m Analytics
Started Sep 22, 2026, 04:34 PM UTC· resolved Sep 22, 2026, 07:45 PM UTC
- investigating Sep 22, 2026, 04:34 PM UTC
We’re currently experiencing degraded performance issues with Embedded Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. A status update will be provided by 2pm EDT.
- monitoring Sep 22, 2026, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 07:45 PM UTC
This incident has been resolved.
Major September 14, 2026 Source dashboard outage 26m Source
Started Sep 14, 2026, 05:46 PM UTC· resolved Sep 14, 2026, 06:12 PM UTC
- identified Sep 14, 2026, 05:46 PM UTC
The issue has been identified and fix is in progress
- resolved Sep 14, 2026, 06:12 PM UTC
This issue is resolved now.
Notice July 31, 2026 Requesting Worker Portal Link by Email Fails 33m Worker Experience Platform
Started Jul 31, 2026, 05:32 PM UTC· resolved Jul 31, 2026, 06:05 PM UTC
- identified Jul 31, 2026, 05:32 PM UTC
Some workers are reporting difficulty requesting portal links via email. We've identified the cause of the issue and are working to repair it now
- resolved Jul 31, 2026, 06:05 PM UTC
This incident has been resolved.
Notice July 30, 2026 New workers delay 1h 18m
Started Jul 30, 2026, 09:57 PM UTC· resolved Jul 30, 2026, 11:16 PM UTC
- investigating Jul 30, 2026, 09:57 PM UTC
We are currently experiencing a delay in new workers being created after registration. We have a solution and are implementing it now.
- identified Jul 30, 2026, 09:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 30, 2026, 10:31 PM UTC
We've applied a fix and we are continuing to monitor. Assignment of Onboarding tasks is still experience a delay. But we are anticipating full resolution within the hour.
Major July 30, 2026 Login issues on Hire UI 1h 10m API, Dashboard, Webhooks, Background Processing
Started Jul 30, 2026, 12:32 PM UTC· resolved Jul 30, 2026, 01:42 PM UTC
- investigating Jul 30, 2026, 12:32 PM UTC
We are investigating reports of users being unable to log in to the Hire UI (openings/hiring pages). Some users may see a "Something went wrong" error. We are working to identify the cause.
- identified Jul 30, 2026, 12:42 PM UTC
We have identified the cause of the login failures on the Hire UI and are working on a fix.
- monitoring Jul 30, 2026, 01:42 PM UTC
A fix has been deployed. Users should now be able to log in to the Hire UI. We are monitoring to confirm full recovery.
- resolved Jul 30, 2026, 01:42 PM UTC
This incident has been resolved and login to the Hire UI is fully restored. Thank you for your patience.
Minor July 17, 2026 Stale data in Analytics and Warehouse for EU Customers 23h 51m Warehouse Connections, Analytics
Started Jul 17, 2026, 11:36 PM UTC· resolved Jul 18, 2026, 11:27 PM UTC
- identified Jul 17, 2026, 11:36 PM UTC
An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.
- resolved Jul 18, 2026, 11:27 PM UTC
This incident has been resolved.
Minor July 14, 2026 Blank Landing Page 1d 6h
Started Jul 14, 2026, 08:42 PM UTC· resolved Jul 16, 2026, 03:16 AM UTC
- investigating Jul 14, 2026, 08:42 PM UTC
We're aware that a subset of our users are receiving a blank landing page when logging into the Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the correct landing page.
- identified Jul 15, 2026, 12:59 AM UTC
The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release.
- resolved Jul 16, 2026, 03:16 AM UTC
This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.
Notice July 14, 2026 Compliance Stage unable to load 3h 36m
Started Jul 14, 2026, 04:50 PM UTC· resolved Jul 14, 2026, 08:27 PM UTC
- identified Jul 14, 2026, 04:50 PM UTC
We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.
- resolved Jul 14, 2026, 08:27 PM UTC
This incident has been resolved.
Major July 11, 2026 Outbound Email Delivery Interruption 1d 19h Email
Started Jul 11, 2026, 06:55 PM UTC· resolved Jul 13, 2026, 02:55 PM UTC
- investigating Jul 11, 2026, 06:55 PM UTC
We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
- investigating Jul 11, 2026, 06:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 11, 2026, 07:48 PM UTC
We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.
- resolved Jul 13, 2026, 02:55 PM UTC
This incident has been resolved.
Notice July 6, 2026 Document Signature Display Errors 15d 6h
Started Jul 06, 2026, 05:19 PM UTC· resolved Jul 22, 2026, 12:14 AM UTC
- investigating Jul 17, 2026, 05:19 PM UTC
The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.
- identified Jul 17, 2026, 06:43 PM UTC
The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences.
- monitoring Jul 17, 2026, 11:12 PM UTC
The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality.
- resolved Jul 22, 2026, 12:14 AM UTC
We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.
Notice June 30, 2026 Manual Applicant Transitions to a Stage 40m
Started Jun 30, 2026, 07:09 PM UTC· resolved Jun 30, 2026, 07:49 PM UTC
- identified Jun 30, 2026, 07:09 PM UTC
Manually moving applicants to a stage is causing errors in the application currently investigation
- monitoring Jun 30, 2026, 07:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 07:49 PM UTC
This incident has been resolved.
Minor June 30, 2026 Timesheet overtime processing is slower than normal 1h 15m
Started Jun 30, 2026, 07:01 PM UTC· resolved Jun 30, 2026, 08:17 PM UTC
- investigating Jun 30, 2026, 07:01 PM UTC
We are currently investigating this issue.
- identified Jun 30, 2026, 07:29 PM UTC
The issue has been identified and a fix is being deployed momentarily.
- monitoring Jun 30, 2026, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 08:17 PM UTC
This incident has been resolved.
Critical June 24, 2026 Platform Severely Degraded 6h 17m
Started Jun 24, 2026, 01:27 PM UTC· resolved Jun 24, 2026, 07:45 PM UTC
- investigating Jun 24, 2026, 01:27 PM UTC
We are currently investigating an issue with the fountain platform
- identified Jun 24, 2026, 01:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2026, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 24, 2026, 03:28 PM UTC
We have identified additional issues with the Compliance and Pool products.
- monitoring Jun 24, 2026, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 07:45 PM UTC
This incident has been resolved.
Notice June 23, 2026 Background Processing Outage 6m Background Processing
Started Jun 23, 2026, 02:50 PM UTC· resolved Jun 23, 2026, 02:56 PM UTC
- investigating Jun 23, 2026, 02:50 PM UTC
We're experiencing an issue with our subsystems that is interrupting normal operation. We are looking into the issue and believe it will be resolved shortly.
- monitoring Jun 23, 2026, 02:54 PM UTC
The issue has been identified and the fix is implemented and we are monitoring.
- monitoring Jun 23, 2026, 02:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 23, 2026, 02:56 PM UTC
This incident has been resolved.
Notice June 22, 2026 Service Disruption Due to Third-Party Provider Issues 4h 1m Cloudflare Cloudflare Authoritative DNS
Started Jun 22, 2026, 05:08 PM UTC· resolved Jun 22, 2026, 09:10 PM UTC
- monitoring Jun 22, 2026, 05:08 PM UTC
Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.
- resolved Jun 22, 2026, 09:10 PM UTC
Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.
Major June 16, 2026 Partial Analytics Service Degradation 1h 37m Analytics
Started Jun 16, 2026, 02:07 PM UTC· resolved Jun 16, 2026, 03:45 PM UTC
- investigating Jun 16, 2026, 02:07 PM UTC
We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.
- identified Jun 16, 2026, 02:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2026, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 03:45 PM UTC
This incident has been resolved.
Critical June 12, 2026 Analytics Service Degradation 1h 28m Analytics
Started Jun 12, 2026, 04:36 PM UTC· resolved Jun 12, 2026, 06:05 PM UTC
- investigating Jun 12, 2026, 04:36 PM UTC
We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.
- identified Jun 12, 2026, 06:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 12, 2026, 06:05 PM UTC
This incident has been resolved.
Notice June 5, 2026 Worker Automation Processing Delays 24m
Started Jun 05, 2026, 05:32 PM UTC· resolved Jun 05, 2026, 05:57 PM UTC
- investigating Jun 05, 2026, 05:32 PM UTC
Currently investigating an issue where automations for workers are running at about a 30 min delay.
- resolved Jun 05, 2026, 05:57 PM UTC
This incident has been resolved.
Notice May 31, 2026 Planned downtime - Fountain application on amazon-mm and us-4 21m
Started May 31, 2026, 06:00 AM UTC· resolved May 31, 2026, 06:21 AM UTC
- investigating May 31, 2026, 06:00 AM UTC
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
- identified May 31, 2026, 06:00 AM UTC
We will be undergoing scheduled maintenance during this time.
- monitoring May 31, 2026, 06:17 AM UTC
The scheduled maintenance has been completed and we are monitoring.
- resolved May 31, 2026, 06:21 AM UTC
The scheduled maintenance has been completed.
Notice May 31, 2026 Planned downtime - Fountain application on eu-1 6m
Started May 31, 2026, 01:00 AM UTC· resolved May 31, 2026, 01:06 AM UTC
- investigating May 31, 2026, 01:00 AM UTC
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
- identified May 31, 2026, 01:00 AM UTC
We will be undergoing scheduled maintenance during this time.
- monitoring May 31, 2026, 01:04 AM UTC
Scheduled maintenance completed, we are monitoring the infrastructure.
- resolved May 31, 2026, 01:06 AM UTC
The scheduled maintenance has been completed.
Notice May 30, 2026 Planned downtime - Fountain application on ap-1 7m
Started May 30, 2026, 03:00 PM UTC· resolved May 30, 2026, 03:07 PM UTC
- investigating May 30, 2026, 03:00 PM UTC
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
- identified May 30, 2026, 03:00 PM UTC
We will be undergoing scheduled maintenance during this time.
- monitoring May 30, 2026, 03:04 PM UTC
planned infrastructure maintenance completed, we are monitoring for any issues.
- resolved May 30, 2026, 03:07 PM UTC
The scheduled maintenance has been completed.