Resolved after 15 hours 21 minutes, affecting API and FountainAI and 1 more, on October 20, 2025.
We are continuing to monitor the situation in close connection with our AWS partners. Some services, including Analytics and Warehouse Connections continue to show signs of degraded performance or delayed reporting. We will update this page when we have more details to share about the situation.
Affected components
Update timeline
- monitoring Oct 20, 2025, 04:37 PM UTC
Amazon Web Services (AWS), our primary cloud-infrastructure provider, experienced a major disruption impacting multiple services worldwide. While AWS’s official report references “increased error rates and latencies for multiple services in the US-EAST-1 region,” independent sources confirm that this event has caused global outages across numerous digital platforms, including Amazon, Snapchat, United Airlines, Canva, Verizon, Perplexity, Lyft, Hulu and many others. You can follow AWS’s official status updates here: https://health.aws.amazon.com/health/status Impact on our services: - Some features relying on AWS infrastructure may experience temporary latency or degraded performance. - All core data and account information remain fully secure. - We are closely monitoring performance and rerouting workloads where necessary.
- monitoring Oct 20, 2025, 04:41 PM UTC
We are continuing to monitor the situation in close connection with our AWS partners. Some services, including Analytics and Warehouse Connections continue to show signs of degraded performance or delayed reporting. We will update this page when we have more details to share about the situation.
- resolved Oct 20, 2025, 10:58 PM UTC
This incident has been resolved.
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Amazon Web Services