Fountain incident

Analytics Data Refresh Delayed

Resolved after 19 hours 8 minutes, affecting Analytics, on December 16, 2025.

identified Dec 16, 2025, 11:03 PM UTC

We have identified the issue impacting data refreshes and are actively working with a vendor to resolve it. We will provide another update as more information becomes available.

Started
Dec 16, 2025, 04:55 PM UTC
Resolved
Dec 17, 2025, 12:04 PM UTC
Duration
19h 8m
Detected by Pingoru
Dec 16, 2025, 04:55 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Dec 16, 2025, 04:55 PM UTC

    We are currently investigating an issue causing analytics data to not refresh as expected. During this time, analytics data may appear stale. Our team is actively working to identify the root cause and restore normal updates. We will share additional updates as they become available.

  2. identified Dec 16, 2025, 11:03 PM UTC

    We have identified the issue impacting data refreshes and are actively working with a vendor to resolve it. We will provide another update as more information becomes available.

  3. resolved Dec 17, 2025, 12:04 PM UTC

    This incident has been resolved.

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