Resolved after 1 day 3 hours, on May 4, 2026.
A fix has been implemented and we are monitoring logins.
Update timeline
- identified May 04, 2026, 06:03 PM UTC
A subset of users have been experiencing failed login errors when attempting logins into the Fountain Platform. We have identified an issue with a 3rd party verification platform and are working toward a resolution.
- monitoring May 04, 2026, 09:09 PM UTC
A fix has been implemented and we are monitoring logins.
- resolved May 05, 2026, 09:04 PM UTC
This incident has been resolved.
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