Fonative incident

Customer portal issue detected by automated monitoring

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Resolved after 4 hours 25 minutes, affecting Customer Portal, on November 18, 2025.

investigating Nov 18, 2025, 12:29 PM UTC

We are currently investigating this issue

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Started
Nov 18, 2025, 12:29 PM UTC
Resolved
Nov 18, 2025, 04:55 PM UTC
Duration
4h 25m
Detected by Pingoru
Nov 18, 2025, 12:29 PM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Nov 18, 2025, 12:29 PM UTC

    We are currently investigating this issue

  2. resolved Nov 18, 2025, 04:55 PM UTC

    Duplicate incident created by monitoring system

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