Flow XO incident

Major Outage

Resolved after 2 hours 25 minutes, affecting Application and Messaging Servers and 1 more, on November 18, 2025.

resolved Nov 18, 2025, 02:44 PM UTC

"Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors"

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 12:19 PM UTC
Resolved
Nov 18, 2025, 02:44 PM UTC
Duration
2h 25m
Detected by Pingoru
Nov 18, 2025, 12:19 PM UTC

Affected components

ApplicationMessaging ServersWeb Chat ServersSlack ServersFacebook MessengerPublic Website

Update timeline

  1. investigating Nov 18, 2025, 12:19 PM UTC

    Our host, Cloudflare, is currently experiencing a major outage and this is causing major downtime for our platform. We will monitor the situation and provide updates as we get them. You can also follow along here (https://www.cloudflarestatus.com/).

  2. investigating Nov 18, 2025, 12:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 01:15 PM UTC

    Identified - The issue has been identified and a fix is being implemented. Nov 18, 2025 - 13:09 UTC

  4. identified Nov 18, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Nov 18, 2025, 02:44 PM UTC

    "Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors"

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