Flexera incident
Spot - AWS China North - Instance Management Operations Disruption
Resolved after 8 hours 50 minutes, affecting Spot API, on October 28, 2026.
The billing-related issue affecting the AWS China account has been successfully resolved, and the account has been restored. Normal service has resumed, and the incident is confirmed as resolved.
Affected components
Update timeline
- investigating Oct 28, 2026, 11:03 PM UTC
Incident Description: We are investigating an issue affecting instance management operations for a subset of Spot customers using the AWS China North region. Business Impact: Affected customers may experience failures when attempting to launch or terminate instances. Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause and restore normal instance management operations. Further updates will be provided as the investigation progresses.
- investigating Oct 29, 2026, 01:08 AM UTC
Our technical teams have narrowed the investigation to account configuration associated with the affected environment. Teams are reviewing current configuration data against previously known configuration to determine whether identified differences contributed to the instance management failures. The investigation remains ongoing while the identified configuration differences are validated and the appropriate remediation is determined.
- identified Oct 29, 2026, 04:00 AM UTC
Our teams have identified that the AWS China account is currently affected due to a billing-related issue. A support case has been raised with AWS to address the issue and restore the account. We will provide further updates as more information becomes available.
- identified Oct 29, 2026, 07:15 AM UTC
Our teams continue to work with AWS Support to restore the affected AWS China account. The matter has been escalated within AWS for further assistance, while our teams are also exploring available options to facilitate restoration. We remain actively engaged with AWS and will provide further updates as more information becomes available.
- resolved Oct 29, 2026, 07:53 AM UTC
The billing-related issue affecting the AWS China account has been successfully resolved, and the account has been restored. Normal service has resumed, and the incident is confirmed as resolved.
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