Is Flexera down?

Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times. Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available. Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Incident Description: We are investigating an issue affecting multiple Spot operations for AWS. Customers may experience failures, delays, or degraded performance when performing AWS-related operations through Spot. Business Impact: Affected customers may experience failures or delays across multiple Spot operations for AWS, including instance termination, scaling and capacity operations, and creating or managing Elastigroups. Customers may also experience slow or unresponsive AWS Elastigroup creation workflows and issues with Ocean ECS functionality, including ECS clusters not being listed when attempting to import them. The broader scope of affected functionality continues to be assessed. Restoration Activity: Our technical teams continue to investigate elevated latency and communication failures affecting the processing of AWS operations through Spot. Mitigation changes are being deployed to improve service stability, while teams continue to monitor service recovery and validate functionality across affected Spot operations. Further updates will be provided as the investigation progresses.

Further investigation has identified prolonged connectivity timeouts while processing requests associated with AWS operations, alongside degraded responsiveness across multiple Spot operations for AWS. Our technical teams are implementing configuration and resource adjustments to improve service stability while continuing to investigate the underlying cause and monitor affected customer operations.

Our investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. Technical teams increased resources for the affected service components and adjusted service health-check settings to improve stability and reduce repeated service restarts. Following these changes, service responsiveness has improved significantly, and validation has confirmed recovery of key customer-facing operations, including Elastigroup creation and scaling. We are continuing to validate remaining affected functionality and closely monitor service performance and stability before considering the incident resolved.

Our technical teams have confirmed that affected Spot operations for AWS have returned to normal. Investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. To restore stability, technical teams increased resources for the affected service components and adjusted the service health-check timeout to reduce repeated service restarts. Following these changes, service health and response times returned to normal operating levels. Validation confirmed recovery of affected customer-facing functionality, including Elastigroup creation and scaling and Ocean ECS operations. Service performance remained stable throughout the monitoring period, and the incident is now considered resolved. We will continue to investigate the underlying cause. A customer-facing post-mortem report will be published in the coming days with further details on the underlying cause and future preventative measures.

Incident Description: We are investigating an issue affecting the Managed Applications page within SaaS Manager in the EU region. Business Impact: Customers may be unable to load the Managed Applications landing page. Other SaaS Manager functionality remains accessible. The issue is currently isolated to the EU region, with no impact identified in other regions. Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Further updates will be provided as more information becomes available.

Investigation identified a database configuration issue that prevented a supporting service from starting successfully, resulting in the Managed Applications page being unavailable in the EU region. Our technical teams rebuilt the affected database configuration and restored the dependent services. The Managed Applications page is now accessible and functioning normally. Other SaaS Manager functionality remained available, and no impact was identified in other regions. The incident is now resolved.

Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times. Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available. Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Incident Description: We are investigating an issue affecting instance management operations for a subset of Spot customers using the AWS China North region. Business Impact: Affected customers may experience failures when attempting to launch or terminate instances. Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause and restore normal instance management operations. Further updates will be provided as the investigation progresses.

Our technical teams have narrowed the investigation to account configuration associated with the affected environment. Teams are reviewing current configuration data against previously known configuration to determine whether identified differences contributed to the instance management failures. The investigation remains ongoing while the identified configuration differences are validated and the appropriate remediation is determined.

Our teams have identified that the AWS China account is currently affected due to a billing-related issue. A support case has been raised with AWS to address the issue and restore the account. We will provide further updates as more information becomes available.

Our teams continue to work with AWS Support to restore the affected AWS China account. The matter has been escalated within AWS for further assistance, while our teams are also exploring available options to facilitate restoration. We remain actively engaged with AWS and will provide further updates as more information becomes available.

The billing-related issue affecting the AWS China account has been successfully resolved, and the account has been restored. Normal service has resumed, and the incident is confirmed as resolved.