Flexera Outage History

Incident Description: We are investigating an issue affecting the License Service within SAM Core. Users may be unable to load license information and may encounter error messages while accessing License Service functionality. The issue has been confirmed in UK South and West Europe, and technical teams are currently assessing the full scope of impact. Priority: P2 Restoration Activity: Technical teams are actively investigating the issue and reviewing the affected service. Additional validation is underway to determine the full scope of impact and restore normal service operation. Further updates will be provided as more information becomes available.

Incident Description: We are investigating an issue affecting the Agreements functionality in Snow Atlas for customers in Australia. Customers may experience missing or unavailable data when accessing the Agreements tab, and data refresh operations may fail. Priority: P2 Restoration Activity: Technical teams are actively investigating the issue and assessing the extent of customer impact. Work is underway to identify the cause of the issue and restore normal functionality. Further updates will be provided as more information becomes available.

Incident Description: We are investigating reports of intermittent issues affecting Ocean Kubernetes customers. Some customers have reported receiving alerts related to connectivity between Ocean Kubernetes components and their clusters. Technical teams are actively investigating the scope of impact and any associated service degradation. Priority: P2 Restoration Activity: Our technical teams are actively investigating the reported behavior, reviewing customer reports, and validating the scope and impact across affected environments. We will provide additional updates as more information becomes available.

We continue to investigate the intermittent connectivity issues previously reported. At this time, no additional occurrences have been observed since the original impact window. Technical teams are actively reviewing available telemetry and investigation findings to determine the underlying cause and validate the overall scope of impact. Further updates will be provided as more information becomes available.

We have not observed any additional occurrences since the originally reported impact window, and service stability has been maintained. Technical teams continue to investigate the underlying cause of the intermittent connectivity issues reported earlier today.

Incident Description: We are investigating an issue affecting IT Visibility in the APAC region where Power BI dashboards are failing to load . Customers in the affected region may be unable to access the reporting dashboards within the application. Current investigation indicates the issue is limited to the APAC region, with no impact observed in other regions at this time. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.

Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service. Priority: P1 Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.