Flexera experienced a minor incident on September 16, 2026 affecting Flexera Community, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 09:04 AM UTC
Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour. Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to [email protected] during this period may not be received or processed until the underlying outage has been resolved. Priority: P3 Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.
- identified Sep 16, 2026, 12:31 PM UTC
The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.
- monitoring Sep 16, 2026, 07:25 PM UTC
Our service provider reports that service telemetry has remained healthy following deployment of the mitigation. Community remains accessible at this time, and no confirmed ongoing impact has been identified. We will continue monitoring the environment to ensure ongoing stability while final validation activities are completed. We will provide a further update as additional information becomes available.
- monitoring Sep 16, 2026, 10:00 PM UTC
Our service provider has declared the underlying incident resolved following successful mitigation and extended validation. Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues. This incident is now considered resolved.
- resolved Sep 17, 2026, 11:01 AM UTC
Our teams have continued to monitor the service throughout the recovery period, and no additional issues have been observed. Based on the sustained stability of the service, this incident is now considered resolved.
- postmortem Sep 30, 2026, 12:30 PM UTC
**Description:** Flexera Community- Service unavailable **Timeframe:** September 16, 2026, 12:50 AM PDT to September 16, 2026, 8:26 AM PDT **Incident Summary** On September 16, 2026, at 12:50 AM PDT , Flexera identified an issue affecting the availability and reliability of the Flexera Community site due to an outage affecting an external service provider supporting the Community platform. During the incident, customers may have been unable to access the Flexera Community, raise or manage support cases, or receive responses to existing cases through the Community. Emails sent to [email protected] may also have been delayed or not processed during the outage. The issue also affected the chatbot functionality within the Spot console, which relies on the impacted services. In addition, the outage affected proactive monitoring capabilities used by Spot Support teams to identify certain customer environment issues that depend on service notifications. The service provider subsequently validated a fix and began deploying it across affected instances on a region-by-region basis. As the mitigation was deployed, services progressively returned to normal. Following deployment, service telemetry remained healthy across customer-facing environments. Validation confirmed that the Flexera Community and Spot chatbot functionality were operating normally. The underlying provider incident was subsequently declared resolved, and Flexera completed final validation and closed the incident.. **Root Cause** The incident was caused by an outage affecting an external service provider's services that support the Flexera Community and related functionality. The service disruption affected the availability and reliability of the Community platform and associated integrations, resulting in temporary disruption to customer support case functionality and related Spot capabilities. **Remediation Actions** * Provider remediation: The external service provider validated and deployed a fix across the affected instances. * Service validation: Flexera teams monitored the Community, chatbot functionality, and related services as the remediation was deployed. * Recovery monitoring: Service health and functionality were monitored to confirm stability following remediation. * Incident closure: After the underlying provider issue was resolved and Flexera completed validation, the incident was closed. **Future Preventative Measures** * Enhanced dependency monitoring: Continue monitoring critical external dependencies that support customer-facing services. * Customer impact assessment: Continue assessing the impact of external service disruptions across integrated Flexera services, including Community, support case management, and Spot functionality. * Post-incident monitoring: Continue monitoring for residual customer impact following restoration of external services.