Resolved after 32 minutes, affecting SIGN DE, on November 18, 2025.
The incident has been resolved. Transaction rates and response times have recovered, and timeouts are no longer being observed. The team is currently analyzing the root cause and implementing measures to prevent recurrence.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:48 AM UTC
Due to an incident signature service requests cannot be processed since 12:34 CET (11:34 UTC). We're investigating the issue.
- investigating Nov 18, 2025, 12:08 PM UTC
We are observing higher latency and increased 500 errors on SIGN DE V2. Analysis is ongoing, and we will post an update as soon as more information is available.
- monitoring Nov 18, 2025, 12:20 PM UTC
The incident has been resolved. Transaction rates and response times have recovered, and timeouts are no longer being observed. The team is currently analyzing the root cause and implementing measures to prevent recurrence.
- resolved Nov 18, 2025, 12:20 PM UTC
This incident has been resolved.
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