Exa AI incident
Agent runs failing to start
Major
Resolved after 25 minutes, affecting Agents API, on September 18, 2026.
Mitigation was applied and recovery is underway; error rates are being monitored.
Affected components
Agents API
Update timeline
- investigating Sep 18, 2026, 02:00 PM UTC
We’re investigating elevated failures affecting the Agent API.
- identified Sep 18, 2026, 02:15 PM UTC
The issue was isolated to a service-side capacity constraint.
- monitoring Sep 18, 2026, 02:23 PM UTC
Mitigation was applied and recovery is underway; error rates are being monitored.
- resolved Sep 18, 2026, 02:25 PM UTC
This incident has been resolved.
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