EverTrue incident
EverTrue Platform - Constituent Profile loading errors
Resolved after 39 minutes, affecting Application, on July 1, 2026.
We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
Affected components
Update timeline
- investigating Jul 01, 2026, 02:01 PM UTC
We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
- resolved Jul 01, 2026, 02:40 PM UTC
This incident has been resolved.
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