EverTrue incident

Evertrue Platfrom - Email Functionality Issues

Resolved after 1 hour 45 minutes, affecting Application, on November 20, 2024.

resolved Nov 20, 2024, 10:57 PM UTC

This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to [email protected]

Started
Nov 20, 2024, 09:11 PM UTC
Resolved
Nov 20, 2024, 10:57 PM UTC
Duration
1h 45m
Detected by Pingoru
Nov 20, 2024, 09:11 PM UTC

Affected components

Application

Update timeline

  1. investigating Nov 20, 2024, 09:11 PM UTC

    We are currently investigating an issue that is preventing email functionality from working properly. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].

  2. identified Nov 20, 2024, 09:28 PM UTC

    The issue has been identified and we are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

  3. monitoring Nov 20, 2024, 09:38 PM UTC

    A fix has been implemented and we are monitoring the results. Please perform a hard refresh while logged into the platform (Press command+shift+R if on Mac, CTRL +F5 if on PC) and functionality should return to normal. If after doing that you are still experiencing issues, please reach out to [email protected]

  4. resolved Nov 20, 2024, 10:57 PM UTC

    This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to [email protected]

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