EverTrue incident
Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times
Resolved after 3 days 4 hours, affecting Exports, on December 3, 2024.
This incident has been resolved. Please reach out to [email protected] if you have any questions.
Affected components
Update timeline
- investigating Dec 03, 2024, 02:56 PM UTC
We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to [email protected] if you have any questions.
- monitoring Dec 03, 2024, 08:16 PM UTC
A fix has been implemented and our team will monitor the results overnight. Please reach out to [email protected] if you have any questions.
- resolved Dec 06, 2024, 07:51 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.
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