EverTrue Platform - Some Email Notifications not Being Sent

Update timeline

1. investigating Jan 29, 2025, 03:55 PM UTC

   We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to [email protected]

2. monitoring Jan 29, 2025, 04:29 PM UTC

   We have identified the issue, have pushed a fix and are monitoring the results. All notifications that had not been delivered should begin to be sent shortly. Please reach out to [email protected] if you have any questions.

3. resolved Jan 29, 2025, 07:02 PM UTC

   This incident has been resolved. If you have any questions, please reach out to [email protected]