Resolved after 3 hours 4 minutes, affecting Email Delivery, on September 3, 2025.
This incident has been resolved. If you have any questions or experience any email campaign deliverability issues, please reach out to [email protected].
Affected components
Update timeline
- investigating Sep 03, 2025, 05:09 PM UTC
We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- identified Sep 03, 2025, 06:44 PM UTC
We have identified the issue and are implementing a fix. If you have any questions, please reach out to [email protected]
- monitoring Sep 03, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results. All affected campaigns should be resolved. Please reach out to [email protected] if you have any questions.
- resolved Sep 03, 2025, 08:13 PM UTC
This incident has been resolved. If you have any questions or experience any email campaign deliverability issues, please reach out to [email protected].
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