EverTrue incident
EverTrue Imports - Temporary import delays for data sync customers
Resolved after 2 days 22 hours, affecting Imports, on January 23, 2026.
This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally.
Affected components
Update timeline
- identified Jan 23, 2026, 05:07 PM UTC
Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data. Blackbaud updates can be viewed here - https://status.blackbaud.com/
- resolved Jan 26, 2026, 03:29 PM UTC
This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally.
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