Resolved after 1 day 22 hours, on September 30, 2026.
ESI is investigating an ongoing issue with voicemail transcription. Transcription intermittently states "transcription not available" when voicemail audio seems to be clear. ESI engineering is working to identify the causes of the ongoing issue.
Update timeline
- investigating Sep 30, 2026, 07:38 PM UTC
ESI is investigating an ongoing issue with voicemail transcription. Transcription intermittently states "transcription not available" when voicemail audio seems to be clear. ESI engineering is working to identify the causes of the ongoing issue.
- resolved Oct 02, 2026, 06:19 PM UTC
We've now resolved the incident. Thanks for your patience.
Your product runs on more than ESI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services