Resolved after 2 hours 1 minute, affecting Eptura Home, on October 27, 2026.
As we have not experienced any further service disruptions since the fix was implemented, we have moved to the Resolved phase. We appreciate your patience and understanding while we worked to resolve this issue. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.
Affected components
Update timeline
- monitoring Oct 27, 2026, 08:15 PM UTC
We experienced an issue that prevented users from accessing the site. Engineering has implemented a fix, and we are now monitoring the environment to confirm the issue is fully resolved. We appreciate your patience while we continue to monitor the situation. If you have any questions or continue to experience issues, please contact Eptura Support for assistance. Our next update will be at 20:00 UTC.
- resolved Oct 27, 2026, 10:17 PM UTC
As we have not experienced any further service disruptions since the fix was implemented, we have moved to the Resolved phase. We appreciate your patience and understanding while we worked to resolve this issue. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.
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