Is Eptura down?

We experienced an issue that prevented users from accessing the site. Engineering has implemented a fix, and we are now monitoring the environment to confirm the issue is fully resolved. We appreciate your patience while we continue to monitor the situation. If you have any questions or continue to experience issues, please contact Eptura Support for assistance. Our next update will be at 20:00 UTC.

As we have not experienced any further service disruptions since the fix was implemented, we have moved to the Resolved phase. We appreciate your patience and understanding while we worked to resolve this issue. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.

The issue with Eptura Asset has been identified. Our teams are checking the issue further. We will post another update at 1500 UTC.

We continue to investigate an issue affecting access to Eptura Asset. Some customers remain unable to load their sites and may see ERR_TIMED_OUT errors. We know this continues to disrupt affected customers. Our team is actively investigating the cause and continuously monitoring the service. Next update will be posted at 1615 UTC.

A fix has been applied for the issue affecting access to Eptura Asset. We are moving into the Monitoring Phase for the next 60 minutes. If you continue to experience the issue, please reach out to Eptura Support and share your site URL and any error messages displayed. We will provide another update once full restoration has been confirmed.

A fix has been implemented for the issue affecting access to Eptura Asset, and the service remains under monitoring to confirm continued stability. If you continue to experience any issues, please contact Eptura Support and provide your site URL along with any error messages displayed. We will provide a final update once service stability has been confirmed.

We are continuing to monitor for any further issues.

As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.

We are actively monitoring the recently disclosed PHP vulnerabilities (details here: https://www.huntress.com/blog/php2shell-leaked-critical-php-vulnerabilities) and have completed an initial assessment using our Cloud Security Posture Management tooling to inventory our PHP installations, with a focus on identifying internet-reachable exposures. The critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy official security updates to affected resources once they become available and are validated. At this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.

Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.

A fix has been implemented and we are monitoring the results.

Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.

Eptura has removed any publicly facing PHP impacted resources and applied patches where patches are available. We leverage CSPM and continuous external penetration testing to monitor our attack surface and are following the PHP security advisory closely. We do not have any internet reachable exposures at this time. We continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.

Eptura has taken the necessary steps to address this vulnerability issue, and we have confirmed there is no internet-reachable exposure at this time. We will continue to monitor the situation and apply any additional updates as needed. If you have any questions or concerns, please reach out to our Support team through the Customer Hub at https://customer.eptura.com/s/

We are aware of an issue impacting customer access to Serraview through Google Chrome and Microsoft Edge browsers. Our Engineering team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide our next update by 10:35 CST.

A fix has been implemented, and service has been restored. Our Engineering team is actively monitoring the environment to ensure stability and confirm the issue remains resolved. We will remain in the monitoring phase for the next two hours and will provide further updates as needed.

The issue has been resolved, and services are operating normally. Our Engineering team has completed remediation efforts and will continue to monitor the environment to ensure stability. We understand the impact this issue may have caused and appreciate your patience throughout our investigation and resolution process. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.

We are currently investigating an issue affecting the Service Request mobile application where users may encounter an "Invalid Credentials" error after updating the application. As a precaution, we recommend users do not update the app at this time. Our Engineering team is working to identify the cause of the issue and assess the impact. The next update will be posted at 00:00 UTC.

We have implemented a fix to address the issue affecting access to the Service Request mobile app. We are now in the Monitoring Phase and will continue monitoring the service for the next four hours to ensure stability and confirm that customers are no longer experiencing issues accessing the app. Thank you for your patience and understanding as we work to ensure full resolution.

We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption. Thank you for your continued trust and partnership.