S2 - Eptura Asset - Unable to access the site observed by some customers

Update timeline

1. investigating Oct 27, 2026, 01:52 PM UTC

   The issue with Eptura Asset has been identified. Our teams are checking the issue further. We will post another update at 1500 UTC.

2. investigating Oct 27, 2026, 03:14 PM UTC

   We continue to investigate an issue affecting access to Eptura Asset. Some customers remain unable to load their sites and may see ERR_TIMED_OUT errors. We know this continues to disrupt affected customers. Our team is actively investigating the cause and continuously monitoring the service. Next update will be posted at 1615 UTC.

3. monitoring Oct 27, 2026, 03:25 PM UTC

   A fix has been applied for the issue affecting access to Eptura Asset. We are moving into the Monitoring Phase for the next 60 minutes. If you continue to experience the issue, please reach out to Eptura Support and share your site URL and any error messages displayed. We will provide another update once full restoration has been confirmed.

4. monitoring Oct 27, 2026, 05:44 PM UTC

   A fix has been implemented for the issue affecting access to Eptura Asset, and the service remains under monitoring to confirm continued stability. If you continue to experience any issues, please contact Eptura Support and provide your site URL along with any error messages displayed. We will provide a final update once service stability has been confirmed.

5. monitoring Oct 27, 2026, 05:44 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Oct 28, 2026, 03:25 PM UTC

   As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.