[05-11-2026] Dashboard experiencing intermittent loading issues

Update timeline

1. investigating May 11, 2026, 05:35 PM UTC

   We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]

2. investigating May 11, 2026, 06:02 PM UTC

   We are continuing to investigate this issue.

3. resolved May 11, 2026, 06:03 PM UTC

   This incident has been resolved.

4. postmortem May 15, 2026, 07:42 PM UTC

   On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.